On-Site IT Engineer, San Mateo — End-User Champion

Verkada Inc.; San Mateo (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare programs

Vision and dental coverage

401(k) match

HSA and FSA

Mental health support

Paid parental leave

Flexible PTO

Professional development stipend

Wellness/fitness benefits

Healthy lunches

Commuter benefits

Job summary

Verkada Inc. seeks an IT professional to join our San Mateo office, delivering end-user support and collaborating with the HQ IT team to uphold top-trim IT standards company-wide.

You’ll handle hardware, software, networking, and AV issues, administer Google Workspace and SSO tools, and work with a global staff. This on-site role requires robust customer service, clear communication, and a proactive problem-solving mindset in a fast-paced environment.

Qualifications

• Prior IT/helpdesk/customer service experience.
• A 5‑star customer service mindset.
• Excellent verbal and written communication skills.
• Strong teamwork and collaboration skills.
• Familiarity with macOS, Windows, Linux, iOS, and Android devices.
• Ability to administer Google Workspace (G‑Suite).
• Experience working with SSO platforms (Okta, OneLogin, etc.).
• Capability to manage AV hardware and software, including Zoom and other video conferencing tools.

Responsibilities

• Provide high level end user support.
• Troubleshoot IT‑related issues, including: hardware, systems, networking, audio & video, asset management.
• Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
• Partner with business units and collaborate on IT‑related projects.
• Communicate effectively across all levels of the organization.
• Support a global workforce by partnering with overseas team members, employees, and consultants.
• Analyze existing IT processes, suggest improvements, and implement business processes where needed.
• Take on responsibilities beyond this job description as the company grows.

Skills

IT Helpdesk

Customer Service

Communication

Teamwork

macOS

Windows

Linux

iOS

Android

Google Workspace

SSO (Okta/OneLogin)

AV hardware/software

Zoom

Tools

Google Workspace (G-Suite)

SSO platforms (Okta, OneLogin)

AV hardware/software (Zoom)

Job description

Verkada Inc. seeks an IT professional to join our San Mateo office, delivering end-user support and collaborating with the HQ IT team to uphold top-trim IT standards company-wide.

You’ll handle hardware, software, networking, and AV issues, administer Google Workspace and SSO tools, and work with a global staff. This on-site role requires robust customer service, clear communication, and a proactive problem-solving mindset in a fast-paced environment.