IT Support Specialist

Verda; United States; Hybrid; USD 59,000 - 70,000; Full time

Benefits offered by this job

Cash and equity compensation

Local benefits

Job summary

Verda is building a global AI cloud and seeks an IT Support Specialist to keep our people productive by ensuring day-to-day technology works reliably and securely. You will be the first contact for internal IT issues, owning requests from report to resolution and knowing when to escape.

This on-site style role covers devices, identity and access, collaboration tools, and onboarding, with opportunities to influence processes and tooling as Verda grows.

Qualifications

• Experience in IT support or service desk in a fast-moving environment.
• Experience supporting end users internationally.
• Hands-on with laptops and OS (macOS/Windows/Linux).
• Experience with identity and access management and MFA.

Responsibilities

• Provide timely, high‑quality IT support to Verda employees worldwide for hardware, software, accounts, and access.
• Set up, configure, and troubleshoot laptops, mobiles, peripherals, and meeting-room equipment.
• Act as on-site IT presence for the US office and assist office tech needs as the team grows.
• Facilitate onboarding, offboarding, and role changes, including device provisioning and access requests.
• Support security in identity and access management to ensure correct access.
• Troubleshoot issues across OS, networks, collaboration tools, VPNs, printers, and SaaS apps.
• Maintain asset inventory, device records, and support documentation.
• Escalate complex issues while owning communication and follow-up.
• Identify recurring issues and improve support processes and self-service docs.

Skills

IT support

Global environment

Laptops & OS

Identity & access mgmt

SaaS tools

Networking basics

Tools

Endpoint management tools

Job description

At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work. We strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco. Join Verda while it’s still being built - not once it’s finished.

About the role

As an IT Support Specialist, you will help keep Verda’s people productive by making sure their day-to-day technology works reliably and securely. You will be in the first point of contact for internal IT issues, owning requests from first report through to resolution and knowing when to escape.

This is a hands‑on role with broad scope. You will support our employees across our corporate IT domain including devices, identity and access, collaboration tools, office technology, and onboarding. As Verda grows, you will also help improve the processes, documentation, and tooling that make IT support scalable.

Your responsibilities

• Provide timely, high-quality IT support to Verda employees across the globe in the areas of hardware, software, accounts, and access

• Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting‑room equipment, and office IT

• Act as the on‑site IT presence for our office, including new‑office and workplace technology needs as the US team grows

• Facilitate and support employee onboarding, offboarding, and role changes, including device provisioning and access requests

• Support security in identity and access management, ensuring the right people have the right access to systems and tools

• Troubleshoot common issues across operating systems, networks, collaboration tools, VPNs, printers, and SaaS applications

• Maintain accurate asset inventory, device records, and support documentation

• Escalate complex issues to the right teams, while retaining ownership of clear communication and follow‑up

• Identify recurring issues and improve support processes, documentation, and self‑service guidance

• Support the implementation of IT security practices across devices, accounts, and employee workflows

Your key competencies

We're looking for someone who combines strong technical fundamentals with a service‑minded, structured approach. You are comfortable solving problems independently, but you know when to ask for help and elevate.

• Experience in IT support, service desk, workplace technology, or a similar hands‑on IT role.

• Experience supporting end users in a fast‑moving, international environment.

• Hands‑on experience with laptops, operating systems (macOS/Windows/Linux).

• Experience with identity and access management, including user accounts, groups, permissions, and multi‑factor authentication.

• Familiarity with common SaaS and collaboration tools, such as Google Workspace,Microsoft 365, Slack, and video‑conferencing tools.

• Sound networking fundamentals for troubleshooting connectivity, Wi‑Fi, VPN, DNS, and access issues.

• A methodical approach to troubleshooting: you gather information, test systematically, document what you find, and communicate clearly.

• Strong written and verbal communication skills, in English. Additional languages are a plus but not required.

• High ownership, attention to detail, and an understanding of when to stop and escape rather than improvising.

• Comfortable working on‑site and supporting office‑based employees directly.

Nice to have

• Experience with endpoint‑management tools

• Familiarity with IT asset‑management, ticketing, or knowledge‑base systems

• Experience supporting employees across multiple offices, countries, or time zones

• Exposure to basic security operations, endpoint security, device compliance, or access reviews

• Experience using AI tools to improve support workflows, documentation, or repetitive tasks

Why Verda

• Cash and equity compensation along with local benefits.

• 40+ nationalities, with 6 different ones on the management team.

• A real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem.

Practicalities

• Location: San Francisco Bay Area

• Work mode: Remote, travel within the Bay Area required

• Employment type: Full‑time and permanent

• Pay: $43–51 per hour, depending on experience