Remote IT Support Specialist — End-User IT & AI Tools

OpenKrill; United States; Remote; USD 74,000 - 104,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid holidays

Self-care days

Paid time off (PTO)

Stock options

Job summary

6sense is seeking an IT Support Specialist passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms.

You’ll support a global workforce while helping improve IT operations through automation, documentation, and process improvement.

Qualifications

• 3+ years of IT support experience in Help Desk or End User Computing.
• Experience supporting macOS and Windows environments.
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
• Strong troubleshooting, communication, and customer service skills.
• Experience in a fast-paced, remote-first environment.
• Basic scripting or automation using PowerShell, Bash, Python, Workato, or similar tools.
• Interest in AI technologies such as Microsoft Copilot and Claude.
• Strong attention to detail, ownership, and a continuous improvement mindset.

Responsibilities

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote sessions.
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
• Administer and troubleshoot Okta, Entra ID, SSO, MFA and identity-related services.
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
• Maintain accurate asset inventory and device lifecycle management.
• Support Microsoft Copilot, Claude and other AI technologies while promoting responsible AI practices.
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
• Create and maintain documentation, knowledge articles, and standard operating procedures.
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events.

Skills

IT Support

MacOS

Windows

Microsoft 365

Teams

Slack

Zoom

IAM

Okta

Entra ID

SSO

MFA

MDM

Intune

Iru

Automation

PowerShell

Bash

Python

Workato

AI

Documentation

Remote-first

Tools

Intune

Iru

CrowdStrike

Okta

Entra ID

SSO

MFA

PowerShell

Bash

Python

Workato

Claude Enterprise

Job description

6sense is seeking an IT Support Specialist passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms.

You’ll support a global workforce while helping improve IT operations through automation, documentation, and process improvement.