Remote IT Support Specialist - AI & Automation Focus

Kenyan Edu; United States; À distance; USD 74 000 - 104 000; Plein temps

Avantages offerts par ce poste

Health insurance

401K plan with company match

Paid holidays and PTO

Self-care days

Résumé du poste

6sense is hiring an IT Support Specialist to deliver world-class employee IT services across a global remote workforce. You will manage user lifecycles, troubleshoot identity systems, and support AI platforms like Claude Enterprise while driving automation and documentation.

Ideal candidates have 3+ years in IT support, strong communication and customer-service skills, and hands-on experience with Microsoft 365, Okta/Entra ID, and endpoint management.

Qualifications

• Experience in IT support or help desk, delivering high-quality user support.
• Familiarity with macOS and Windows environments and modern workplace tools.
• Ability to automate tasks and document IT processes for knowledge sharing.

Responsabilités

• Provide Tier 1 and Tier 2 IT support via tickets, chat, email, and remote sessions.
• Administer and troubleshoot identity services including Okta and Entra ID, SSO, MFA.
• Support SaaS tools (Microsoft 365, Slack, Zoom) and device management with Intune and similar MDMs.

Connaissances

Troubleshooting

Communication

Customer service

Remote work adaptability

Outils

Okta

Entra ID

Intune

Iru

Microsoft 365

Slack

Workato

Claude Enterprise

Description du poste

6sense is hiring an IT Support Specialist to deliver world-class employee IT services across a global remote workforce. You will manage user lifecycles, troubleshoot identity systems, and support AI platforms like Claude Enterprise while driving automation and documentation.

Ideal candidates have 3+ years in IT support, strong communication and customer-service skills, and hands-on experience with Microsoft 365, Okta/Entra ID, and endpoint management.