IT Support Specialist (End User Services)

Bee Talent Solutions; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Bee Talent Solutions is seeking an End User Services Specialist to deliver reliable IT support for internal teams in Tampa. You will ensure hardware, software, identity access, and network reliability to keep operations smooth.

In this role, you will handle Tier 1–2 support across macOS and Windows, manage onboarding/offboarding, and maintain ITSM ticket queues while meeting SLA targets. Collaboration with Security and IT Infra is essential to enforce endpoint compliance.

Qualifications

• 2+ years in enterprise IT support or End User Services.
• Proficiency with macOS and Windows in a corporate network.
• Hands-on experience with Okta and Active Directory.
• Familiarity with Jamf Pro and Microsoft Intune for endpoint management.
• Experience managing Google Workspace, Slack, Zoom and Jira/Confluence.
• Strong analytical skills and customer-first service mindset.

Responsibilities

• Provide Tier 1–2 IT support for hardware, software, network, and OS across global offices.
• Manage onboarding/offboarding lifecycle, laptop provisioning, and identity access.
• Maintain ITSM queues (Jira Service Management, ServiceNow) with SLA targets.
• Troubleshoot productivity tools (Google Workspace, Slack, Zoom, M365, Zoom Rooms).
• Collaborate with IT Infra and Information Security to deploy updates and enforce endpoint compliance.
• Maintain hardware asset inventory and coordinate repairs and refreshes.
• Draft and update self-service knowledge base and SOPs.

Skills

Tier 1–2 support

Customer service

SLA management

Analytical thinking

Onboarding/offboarding

Tools

Okta

Active Directory

Jamf Pro

Microsoft Intune

Jira Service Management

ServiceNow

Google Workspace

Slack

Zoom

Jira/Confluence

Job description

As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Responsibilities:

• Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
• Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
• Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
• Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
• Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
• Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
• Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements:

• Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
• OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
• Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
• Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
• Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
• Culture Fit: Alignment with client’s core values—Openness, Optimism, and Ownership—and a customer-first service mindset.

Benefits:

Bee Talent Solutions offers a competitive benefits package for eligible full-time employees, including medical, dental, and vision coverage. Additional details regarding eligibility and plan offerings will be provided during the interview and onboarding process.