Global IT Support Specialist: AI-driven End-User Support

6sense; United States; Remote; USD 74,000 - 104,000; Full time

Benefits offered by this job

Health insurance

401K employer matching

Paid holidays

Self‑care days

Paid time off (PTO)

Stock options

Job summary

6sense is seeking an IT Support Specialist who delivers world‑class end user support while administering modern workplace technologies, identity systems, SaaS applications, and AI platforms. You’ll support a global workforce and drive automation, documentation, and process improvements to enhance productivity.

The role emphasizes hands‑on support, onboarding/offboarding, and maintaining security with IAM practices. Remote‑first environment with competitive base salary and comprehensive benefits.

Qualifications

• 3+ years of IT Support, Help Desk, Service Desk, or End User Computing.
• Experience supporting macOS and Windows environments.
• Hands‑on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
• Strong troubleshooting, communication, and customer service skills.
• Experience working in a fast‑paced, remote‑first environment.
• Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools.
• Interest in AI technologies such as Microsoft Copilot and Claude.
• Strong attention to detail, ownership, and a continuous improvement mindset.

Responsibilities

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions.
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity‑related services.
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
• Maintain accurate asset inventory and device lifecycle management.
• Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices.
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
• Create and maintain documentation, knowledge articles, and standard operating procedures.
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events.

Skills

IT Support

macOS

Windows

Microsoft 365

Teams

Slack

Zoom

IAM

Automation

AI platforms

Customer service

Troubleshooting

Remote‑first

PowerShell

Bash

Python

Workato

Tools

Intune

Iru

CrowdStrike

Okta

Entra ID

SSO

MFA

Workato

Job description

6sense is seeking an IT Support Specialist who delivers world‑class end user support while administering modern workplace technologies, identity systems, SaaS applications, and AI platforms. You’ll support a global workforce and drive automation, documentation, and process improvements to enhance productivity.

The role emphasizes hands‑on support, onboarding/offboarding, and maintaining security with IAM practices. Remote‑first environment with competitive base salary and comprehensive benefits.