Remote IT Support Specialist - Global Tech Ops

Candidate; Northern (KY); Hybrid; USD 74,000 - 104,000; Full time

Benefits offered by this job

Health insurance

401K employer matching

Paid holidays

Paid time off (PTO)

Wellness days

Stock options

Job summary

6sense is seeking an IT Support Specialist who delivers exceptional employee experiences through world-class IT support. This role combines hands-on end-user support with administration of modern workplace technologies, identity systems, SaaS apps, and AI platforms.

You will support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We seek someone who enjoys solving problems, learning new technologies, and creating scalable

Qualifications

• 3+ years of experience in IT Support or Help Desk.
• Experience supporting macOS and Windows environments.
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
• Strong troubleshooting, communication, and customer service skills.
• Experience working in a fast-paced, remote-first environment.
• Basic scripting or automation using PowerShell, Bash, Python, Workato, or similar tools.
• Interest in AI technologies such as Microsoft Copilot and Claude.
• Strong attention to detail, ownership, and continuous improvement mindset.

Responsibilities

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote sessions.
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services.
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
• Maintain accurate asset inventory and device lifecycle management.
• Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices.
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
• Create and maintain documentation, knowledge articles, and standard operating procedures.
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events.

Skills

Troubleshooting

Communication

Customer service

Remote work experience

Problem solving

Tools

Microsoft 365

Teams

Slack

Zoom

Okta

Entra ID

SSO

MFA

Intune

Iru

CrowdStrike

GitHub

1Password

Claude Enterprise

Workato

Job description

6sense is seeking an IT Support Specialist who delivers exceptional employee experiences through world-class IT support. This role combines hands-on end-user support with administration of modern workplace technologies, identity systems, SaaS apps, and AI platforms.

You will support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We seek someone who enjoys solving problems, learning new technologies, and creating scalable