Desktop Support Specialist — Equity Eligible (Office)

Zillow Group Inc.; United States; Remote; USD 3,857,000 - 6,337,000; Full time

Job summary

Zillow Group Inc. is seeking an Associate Specialist, Desktop Systems to maintain workstations and peripherals, resolve routine issues, and fulfill well-defined service requests under supervision.

The role emphasizes reliable, high-quality desktop support so Zillow employees stay productive and secure. The position focuses on responding to requests for hardware, OS, and standard applications, deploying devices per imaging procedures, and performing basic troubleshooting while documenting steps

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in desktop support, end-user computing, or a related technical support role.
• Or an equivalent combination of education and experience.

Responsibilities

• Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications, escalating non-routine issues as needed.
• Configure, deploy, and decommission laptops, desktops, and peripherals by following imaging, setup, and security procedures.
• Perform basic troubleshooting for network connectivity, printing, and account access issues, documenting steps taken and outcomes in the ticketing system.
• Complete well-defined maintenance tasks such as software installs, updates, and basic device checks in line with standard operating procedures.
• Maintain accurate asset and configuration information for end-user devices to support inventory tracking and lifecycle management.

Education

High school diploma or equivalent

Job description

Zillow Group Inc. is seeking an Associate Specialist, Desktop Systems to maintain workstations and peripherals, resolve routine issues, and fulfill well-defined service requests under supervision.

The role emphasizes reliable, high-quality desktop support so Zillow employees stay productive and secure. The position focuses on responding to requests for hardware, OS, and standard applications, deploying devices per imaging procedures, and performing basic troubleshooting while documenting steps