IT Support Specialist I — End-User Tech Troubleshooter

Mid-America Real Estate Group; Northern (KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Mid-America Real Estate Group is seeking an IT Support Specialist I to troubleshoot end-user issues, implement effective solutions, and optimize systems across departments. The role emphasizes reliable technical support and timely incident resolution.

The position is full-time in the Oakbrook Terrace and Chicago offices with remote work once a week after 90 days and regional travel to other offices. Ideal candidates have 1–2 years of experience, proficiency with Microsoft 365, strong

Qualifications

• 1–2 years of experience in a technical support role.
• Excellent communication skills, both verbal and written.
• Proficiency with Microsoft 365 and common helpdesk tools.
• Microsoft Certification preferred.

Responsibilities

• Respond to end-user issues by phone, email, or in person.
• Provide excellent customer service and respond promptly to requests.
• Troubleshoot hardware, software, and network issues.
• Document issues and resolutions in a ticketing system.
• Escalate complex issues to senior staff as needed.
• Track status of open tickets for timely resolution.
• Install, configure, and maintain hardware and software on devices.
• Assist with SOP development and ensure compliance.
• Provide training and support on new applications, hardware or software.

Skills

Customer service

Communication skills

Troubleshooting

Teamwork

Problem solving

Tools

Microsoft 365

Job description

Mid-America Real Estate Group is seeking an IT Support Specialist I to troubleshoot end-user issues, implement effective solutions, and optimize systems across departments. The role emphasizes reliable technical support and timely incident resolution.

The position is full-time in the Oakbrook Terrace and Chicago offices with remote work once a week after 90 days and regional travel to other offices. Ideal candidates have 1–2 years of experience, proficiency with Microsoft 365, strong