Senior Desktop Support & IT Operations Lead

ZT Group Intl, Inc. dba ZT Systems; Georgetown (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

401(k) retirement plan

Health coverage

Paid time off

Tuition reimbursement

Job summary

ZT Systems is seeking a Senior Desktop Support Analyst to deliver day-to-day end-user support via phone, remote access, and desk-side visits. You will install, configure, and troubleshoot desktops, laptops, printers and BYOD, ensuring minimal downtime.

You will mentor junior staff, maintain hardware/software inventory, create KB articles, and travel between sites as needed. Requires an Associate degree and 5+ years in a Helpdesk/Desktop role, with strong Windows/O365 experience.

Qualifications

• Associates Degree or equivalent in a technical discipline or certifications.
• 5+ years of field experience in desktop/support environments.
• A+ Certification.
• 5+ years’ experience in a Helpdesk/Desktop environment.
• 5+ years of experience with Microsoft Office (O365).
• 5+ years troubleshooting Windows 10+ OS.
• VPNs/Wi‑Fi knowledge is a plus.
• Experience with Telecom/VOIP a plus.
• Windows Image Deployment experience needed.

Responsibilities

• Provide advanced technical and troubleshooting assistance related to hardware and software.
• Communicate with users to resolve issues promptly and professionally.
• Maintain an inventory of IT hardware and software assets.
• Assist end-users with advanced computing and telecom issues.
• Use remote tools to resolve requests.
• Close incident and service requests within guidelines.
• Create and maintain Knowledgebase articles.
• Train Junior Support Analysts as needed.
• Travel between sites to assist end users.

Skills

Advanced troubleshooting

Customer support

Team mentoring

Time management

Remote support

Education

Associates Degree in a related technical discipline

CompTIA A+ Certification

Tools

PowerShell

Remote Desktop

Imaging tools

Job description

ZT Systems is seeking a Senior Desktop Support Analyst to deliver day-to-day end-user support via phone, remote access, and desk-side visits. You will install, configure, and troubleshoot desktops, laptops, printers and BYOD, ensuring minimal downtime.

You will mentor junior staff, maintain hardware/software inventory, create KB articles, and travel between sites as needed. Requires an Associate degree and 5+ years in a Helpdesk/Desktop role, with strong Windows/O365 experience.