Remote IT Support Specialist (MSP)

Remote Jobs

Anaheim (CA)

Remote

USD 32,000 - 41,000

Full time

12 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

IronOrbit is seeking an experienced IT Support Specialist to join our remote Managed Services team. You will own technical issues beyond front-line support and partner with engineers for advanced infrastructure expertise.

The role emphasizes troubleshooting depth, strong communication, and a curiosity about how technology works across end-user devices, virtual desktops, networking, and Microsoft technologies. Remote work is core.

Qualifications

Three or more years of professional IT support experience, preferably within a Managed Services Provider.
Demonstrated ability to troubleshoot beyond scripted solutions and KB procedures.
Strong written and verbal communication skills and customer-focused mindset.

Responsibilities

Investigate and resolve escalated end-user technical issues across applications, OS, virtual desktops, authentication, networking, endpoints.
Provide professional customer support via phone, email, chat, and remote sessions, keeping customers informed.
Review ticket details and context to determine next steps and prioritize escalation when needed.
Manage and troubleshoot user accounts, MFA, Active Directory, Microsoft 365 onboarding and offboarding.
Configure and support virtual desktops, devices, and client applications in cloud or hosted environments.
Diagnose connectivity, DNS, DHCP, VLAN and other network issues; escalate to Tier Three as needed.
Document communications, troubleshooting steps, findings and resolutions in the ITSM platform.