Onsite IT Support Specialist - Healthcare Tech

JAMHI Health & Wellness; Juneau (AK); On-site; USD 48,000 - 64,000; Full time

Job summary

JAMHI Health & Wellness, Inc. is seeking a mission-driven IT Support Specialist to serve as the primary onsite technology resource. Under supervision, you’ll support end-user devices, workplace systems, and daily IT operations to help the organization deliver its services.

You will troubleshoot with staff, our MSP, and vendors, while assisting onboarding and offboarding and maintaining inventory. Strong communication and service orientation are essential.

Qualifications

• 2 years in a help desk, desktop support, or related IT role.
• Basic understanding of Wi-Fi, TCP/IP, VPN connectivity, and cable/device troubleshooting.
• Education can be substituted with relevant work experience.

Responsibilities

• Provide frontline IT support to JAMHI employees and contractors.
• Maintain end-user devices and standard workplace technology.
• Support Microsoft 365 and workplace systems; assist onboarding/offboarding.
• Troubleshoot issues with internal staff, MSP, and vendors.
• Maintain technology inventory and document service requests; communicate clearly.

Skills

Two years IT support experience

Networking basics

Troubleshooting

Tools

CompTIA A+

Network+

Job description

JAMHI Health & Wellness, Inc. is seeking a mission-driven IT Support Specialist to serve as the primary onsite technology resource. Under supervision, you’ll support end-user devices, workplace systems, and daily IT operations to help the organization deliver its services.

You will troubleshoot with staff, our MSP, and vendors, while assisting onboarding and offboarding and maintaining inventory. Strong communication and service orientation are essential.