Junior IT Support Specialist

MÜNZING NORTH AMERICA; Clover (SC); Sur place; USD 21 000 - 34 000; Plein temps

Résumé du poste

MÜNZING NORTH AMERICA is seeking a personable Junior IT Support Specialist to provide day-to-day technical support and assist with maintaining IT systems. The role focuses on desktop and helpdesk support, user accounts, and basic security tasks.

Ideal candidates have 0-2 years IT experience, strong communication skills, and a willingness to learn. Some travel to other company locations may be required.

Qualifications

• Associate’s or Bachelor’s degree in IT or related field, or equivalent experience.
• 0-2 years IT experience; internships or certs noted as plus.
• Strong communication and ability to explain tech to non-technical users.
• Willingness to learn networking concepts and protocols (VPN, TCP/IP, DNS, DHCP, VoIP).
• Proficiency with Microsoft Office and Office 365.
• Exposure to Active Directory and Azure AD administration; VMware familiarity.

Responsabilités

• Provide day-to-day desktop and helpdesk support to employees.
• Set up and maintain workstations and IT equipment.
• Manage user accounts and access, including M365 licensing.
• Perform basic Active Directory tasks: create accounts, reset passwords.
• Support IT security tasks such as antivirus alerts and phishing awareness.
• Document procedures and maintain inventory of IT hardware and software.
• Travel to other locations for on-site support as needed.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Formation

Associate’s or Bachelor's degree in IT

Relevant IT certifications (A+, Network+)

Outils

Active Directory

Azure AD

VMware

Office 365

Description du poste

Junior IT Support Specialist

We are seeking a personable, motivated, and service-oriented Junior IT Support Specialist to provide day-to-day technical support to employees and assist with the maintenance of the company's IT systems and technology infrastructure. This position is primarily responsible for desktop and helpdesk support, including troubleshooting hardware and software issues, setting up and maintaining workstations, assisting with user accounts and access, and resolving technical issues in a timely and professional manner.

The ideal candidate will possess strong problem-solving and communication skills, a willingness to learn, and a commitment to providing excellent customer service. This role is well-suited for an individual with foundational IT knowledge who is looking to gain hands‑on experience in a professional IT environment while supporting the company's operational and technology needs.

RESPONSIBILITIES AND DUTIES:

• Provide day-to-day technical support to employees, including troubleshooting hardware, software, email, phone systems, and other IT-related issues
• Set up, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, copiers, and conference room audiovisual equipment
• Manage the provisioning and deprovisioning of user accounts, equipment, and system access for new hires, departing employees, and internal personnel changes, including Microsoft 365 licensing
• Assist with the administration and maintenance of user accounts and access permissions across company systems and business applications, as directed
• Perform basic Active Directory administrative tasks, including creating and disabling user accounts, resetting passwords, and managing group memberships
• Support routine password resets, multifactor authentication (MFA) enrollment, and related access issues
• Prepare, image, configure, and repurpose computers and IT equipment for employee use
• Monitor, document, prioritize, and respond to helpdesk requests, escalating complex technical issues to appropriate IT personnel or external support providers as needed
• Assist with basic IT security support, including identifying, documenting, and escalating antivirus alerts, suspected phishing attempts, and other potential security concerns
• Maintain accurate inventory records of company IT hardware, software, licenses, and assigned equipment
• Develop and maintain clear, organized technical documentation, including system information, troubleshooting procedures, and user support instructions
• Coordinate with external IT vendors, service providers, and project teams to assist with troubleshooting, system support, and technical issues
• Support routine IT maintenance activities and assist with technology-related projects as assigned
• Travel to other company locations as needed to provide on-site technical support
• Perform other IT-related duties and responsibilities as assigned

REQUIREMENTS / QUALIFICATIONS:

Associate’s or Bachelor’s degree in a technical field (Information Science/Technology highly preferred), OR equivalent hands‑on experience/certifications

IT Experience: 0-2 years. Internships, coursework, relevant certifications (CompTIA A+, Network+), personal projects, or lab/home-network experience are a plus.

Strong communication skills and ability to explain technical concepts to a varied, non-technical audience

Basic understanding of IT principles and eagerness to learn networking concepts and protocols (VPN, TCP/IP, DNS, DHCP, VoIP, etc.)

Proficiency with Microsoft Office and Office 365

Exposure to, or willingness to learn, Active Directory and Azure AD administration

Exposure to, or willingness to learn, VMware and Veeam backup solutions

Ability to manage deadlines and stay effective under pressure

Comfortable adapting in a fast-changing environment

Self-motivated with a strong drive to learn new technologies and become self-sufficient over time

PHYSICAL DEMANDS:

Ability to work an eight (8) hour shift in an office, laboratory, or production environment, as needed. Position requires prolonged periods of sitting, standing, walking, and working at a computer. Must be able to bend, reach, kneel, and access workstations and IT equipment in various locations. Must be able to lift, carry, and move IT equipment weighing up to 30 lbs. Frequent use of computers, keyboards, and other electronic devices is required to perform daily job responsibilities.

WORK ENVIRONMENT:

Lab environment / Office / Production Plant / Warehouse

FLSA Status:

Non-Exempt/Hourly

Travel Potential: 5-10%