Remote IT Support Engineer – Tier 1

Siepe; Dallas (TX); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with company match

Employee referral program

Meal delivery allowance (office)

Job summary

Siepe is seeking a Tier 1 IT Support Engineer to provide white-glove remote and occasional on-site support for U.S.-based clients. You will handle end-user devices, cloud-based environments, and collaboration tools while maintaining strong customer service and technical skills.

The role requires 2-3 years in IT support, MSP experience preferred, and deep knowledge of Windows, Microsoft 365, and cloud platforms.

Qualifications

• 2-3 years of previous IT support experience; MSP experience preferred.
• Excellent communication and interpersonal skills.
• Excellent attention to detail and time management.
• Expertise with ticketing systems and SLA-driven environments.
• In-depth knowledge of Microsoft operating systems.
• Experience with Microsoft 365 suite and cloud services (Azure/AWS).
• Familiarity with Endpoint/Intune and security best practices.
• Basic networking skills (firewalls, routing, wireless).

Responsibilities

• Delivering white-glove IT support for end users, workstations, and conference rooms.
• Support frontline Service Desk and onsite deployments with various teams.
• Install, configure, and support Windows desktop applications in Windows environments.
• Manage and troubleshoot virtual/physical workstations and multiple monitors.
• Monitor tickets and SLA adherence; escalate as needed.
• Assist with cloud services setup and maintenance (Microsoft 365, Azure, Exchange Online).
• Coordinate escalations and participate in projects with IT teams.

Skills

Windows 10/11 support

Windows Server 2019/2022/2025

Active Directory/Entra ID

Microsoft 365/SharePoint/Exchange/EMS

Intune/Endpoint management

Azure/AWS cloud support

PowerShell scripting

Network basics (firewalls, routing)

Security best practices

IT service desk & ticketing

On-site & remote support

Communication skills

Tools

Azure

AWS

Intune

SharePoint

Exchange Online

Job description

Siepe is seeking a Tier 1 IT Support Engineer to provide white-glove remote and occasional on-site support for U.S.-based clients. You will handle end-user devices, cloud-based environments, and collaboration tools while maintaining strong customer service and technical skills.

The role requires 2-3 years in IT support, MSP experience preferred, and deep knowledge of Windows, Microsoft 365, and cloud platforms.