Senior Tier 3 Helpdesk Engineer – Remote Support

Tgipower Llc; Cherry Hill Township (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies is seeking a Tier 3 Support Technician to provide remote and on-site IT support for a broad client base. The role combines desktop, server, and network tasks in a fast-paced environment with emphasis on high-quality, proactive service.

You will act as an escalation point, support end-users, configure client systems, and document activities to support project goals. Occasional after-hours work is required.

Qualifications

• 6+ years in a fast-paced business IT support environment.
• Must have MSP experience and be able to document work clearly.
• Ability to prioritize tasks and meet deadlines under pressure.
• Strong communication and customer service skills.
• Willingness to work after-hours and weekends as needed.

Responsibilities

• Serve as escalation point for Tier I/II issues.
• Support end-users in help desk and on-site settings.
• Configure and support client systems, networks, and apps.
• Document initiation, execution, and closing activities for projects.
• Ensure performance metrics and proactive customer communication.
• Reproduce issues and recommend system modifications as needed.
• Escalate complex issues to senior technicians as required.
• Promote a unified team approach across the organization.

Skills

Excellent written and verbal comms

Troubleshooting skills

Documentation skills

Time management

After-hours availability

Professional demeanor

Service oriented

Problem solving mindset

Tools

Windows Server 2008/2012/2016/2019

Active Directory

Group Policy

Azure AD & Office 365

OneDrive/SharePoint/Teams

Microsoft Exchange

VMware/Hyper-V

Acronis/Veeam backups

Networking devices (firewalls/routers/switches)

DNS/DHCP, LAN/WAN

Windows Desktop OS (7-11)

AWS/Azure cloud concepts

Job description

iPower Technologies is seeking a Tier 3 Support Technician to provide remote and on-site IT support for a broad client base. The role combines desktop, server, and network tasks in a fast-paced environment with emphasis on high-quality, proactive service.

You will act as an escalation point, support end-users, configure client systems, and document activities to support project goals. Occasional after-hours work is required.