IT Help Desk Engineer — White-Glove Support

Siepe; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

401(k) retirement plan with companyit

Employee referral program

Health, dental, vision, and life insu

Learning & development

Flexible time off

Office meal delivery

Job summary

Siepe, a fast-growing technology company, is seeking a Tier 1 IT Support Engineer to be the first line of contact for technical issues. Primarily remote support with on-site needs for US-based clients in a cloud-first environment.

You'll work with IT Infrastructure, Service Desk and Implementation teams, handling Windows workstations/servers, AD, M365, Entra ID, and network basics, while delivering professional, white-glove customer service and contributing to Siepe's reputation in financial

Qualifications

• 2-3 years IT support experience (MSP preferred).
• Excellent communication and interpersonal skills.
• Excellent attention to detail and time management.
• Expertise with ticketing systems, time entry/management, and SLA-driven environments.
• In-depth knowledge of Microsoft operating systems is required.

Responsibilities

• Deliver white glove service for end users and on-site resources.
• Collaborate with IT Infrastructure, Implementation, Relationship Management, and Service Desk teams.
• Install, configure, and support Windows desktop applications.
• Install, configure, and support desktops/laptops and multiple monitors.
• Monitor tickets and SLAs with timely acknowledgments and responses.
• Monitor infrastructure and escalate issues as needed.
• Perform routine system health checks and maintenance tasks.
• Manage and update IT inventory.
• Coordinate escalations when critical incidents occur.
• Recommend solutions to strengthen Siepe's position in IT services for finance.
• Support senior leadership on technical opportunities during business development.

Skills

Customer service

Communication

Attention to detail

Ticketing systems

Windows

Active Directory

Microsoft 365

Entra ID

Azure / AWS

PowerShell

Networking basics

Tools

Microsoft 365

Active Directory

Entra ID

SharePoint

Intune

Azure

PowerShell

Bloomberg

Scripting

Job description

Siepe, a fast-growing technology company, is seeking a Tier 1 IT Support Engineer to be the first line of contact for technical issues. Primarily remote support with on-site needs for US-based clients in a cloud-first environment.

You'll work with IT Infrastructure, Service Desk and Implementation teams, handling Windows workstations/servers, AD, M365, Entra ID, and network basics, while delivering professional, white-glove customer service and contributing to Siepe's reputation in financial