Remote IT Support Engineer MSP | Cloud & Security

CubX; Phoenix (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Onsite gym and team events

Training & certification programs

Job summary

CubX Inc. is seeking a proactive IT Support Engineer (Tier 2) to deliver reliable remote and on-site assistance for business clients nationwide.

You will manage Windows, macOS, iOS, and Android devices, administer Microsoft 365 environments, and contribute to security, networking, and cloud projects. Starting remotely with a path to a fully in-office role in Phoenix, AZ, you’ll join a collaborative MSP that values innovation, continuous learning, and excellent client service.

Qualifications

• At least 2 years of experience in an MSP or Level 2 helpdesk environment.
• Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance.
• Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto).
• Experience configuring and troubleshooting Windows and macOS endpoints.
• Experience configuring email authentication and security records (SPF, DKIM, DMARC).
• Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates).
• Experience using at least one ticketing or ITSM system.
• Experience in a customer-facing IT support role communicating directly with business clients.
• Authorized to work in the United States.
• Available for after-hours/on-call support.

Responsibilities

• Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices.
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features.
• Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi.
• Manage endpoints using Microsoft Intune and Windows Autopilot.
• Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management.
• Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection.
• Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates.
• Maintain tickets, documentation, and client communications using ITSM tools.
• Participate in IT projects such as installations, network setups, migrations, and cloud deployments.
• Provide occasional after-hours/on-call support as needed.
• Deliver client training on IT best practices and security awareness.
• Proactively identify and remediate technical issues to enhance client satisfaction.

Education

Bachelor’s degree in Computer Science or closely related field

Certifications such as CompTIA A+/Network+/Security+ or Microsoft certifications (MS-100/MS-101/MS-102)

Tools

Microsoft 365

Exchange Online

SharePoint

Teams

OneDrive

Intune

Windows Autopilot

Azure

ITSM ticketing systems

Job description

CubX Inc. is seeking a proactive IT Support Engineer (Tier 2) to deliver reliable remote and on-site assistance for business clients nationwide.

You will manage Windows, macOS, iOS, and Android devices, administer Microsoft 365 environments, and contribute to security, networking, and cloud projects. Starting remotely with a path to a fully in-office role in Phoenix, AZ, you’ll join a collaborative MSP that values innovation, continuous learning, and excellent client service.