IT Help Desk, Tier 1

Siepe

New York (NY)

On-site

USD 65,000 - 72,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Health, Dental, Vision, and Life Insurance

Flexible Time Off

Daily meal delivery allowance

Job summary

Siepe is looking for a Tier 1 IT Support Engineer to provide customer service-focused support for U.S.-based clients. The role involves delivering white-glove service for IT requests, managing both local and cloud-based systems. Ideal candidates should have 2-3 years of IT support experience, with expertise in Microsoft services and exceptional communication skills.

Compensation ranges from $65,000 to $72,000 annually, with opportunities for career growth in a fast-paced, performance-driven culture.

Qualifications

2-3 years of previous IT support experience; MSP experience preferred.
Expert level knowledge in supporting Windows 10 and 11 workstations.
Strong understanding of security best practices as it relates to securing local applications.

Responsibilities

Delivering white glove service for support requests for end users and IT managed resources.
Monitor ticketing systems for inbound support requests ensuring timely responses.
Execute routine maintenance tasks ensuring adherence to operating procedures.

Skills

Excellent communication and interpersonal skills

Attention to detail

Time management

In-depth knowledge of Microsoft operating systems

Experience with cloud support (AWS, Azure)

Basic networking skills

Education

2-3 years of previous IT support experience

Tools

Microsoft Active Directory

Microsoft 365

Ticketing systems

Scripting (PowerShell)

Job description

Siepe is a fast-growing technology company headquartered in Dallas, TX – focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions–faster.

Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don’t just serve the industry – we help modernize it!

Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you’ll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues. Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe.

We are currently seeking a customer service–focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.

What You'll Be Doing

Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
Install, configure, and support local desktop applications in a Windows based environment
Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
Managing and updating IT inventory
Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
Work closely with senior leadership on opportunities where technical expertise is required during the business development process

What You'll Bring

2-3 years of previous IT support experience; MSP experience preferred
Excellent communication and interpersonal skills
Excellent attention to detail and time management
Expertise with ticketing system(s), time entry/management, and SLA-drive environments
In-depth knowledge of Microsoft operating systems is required
- Expert level knowledge in supporting Windows 10 and 11 workstations
- Working knowledge of Windows Server 2025, 2022, and 2019
Proficient in Microsoft Active Directory (traditional and Entra ID)
- Create AD users, groups, and group policies with minimal guidance
- Manage workstations in traditional domain and Entra ID
- Manage file server shares and permissions
Knowledge and experience with Microsoft 365
- Entra ID
- SharePoint
- Endpoint/Intune
- Exchange Online
- Teams
Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
Experience supporting and setting up Microsoft 365 users, accounts, configurations
Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
Basic networking skills and infrastructure skills like:
- Firewall configuration
- Rule creation
- Troubleshooting of network route and connectivity issues
- Wireless network and access point setup and support
In-depth knowledge of supporting Excel and add-ins
Bloomberg application support experience
Software deployment experience
Cloud VOIP experience
Quickbooks support experience
Experience with Scripting – PowerShell and command line
Self-motivated, self-starter, and challenge-seeker

$65,000 - $72,000 a year

Annual Base Salary Range (New York). The posted range is a good-faith estimate of the base compensation we expect to pay for this role at the time of posting. Individual compensation within the range is determined based on a variety of factors, including (but not limited to) job-related knowledge, skills, experience, and internal equity. This salary range does not include other compensation incentives or benefits.

What We Offer

At Siepe, wedon’tjust hire talent, we build performance-driven teams empowered bytransparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics:they’redesigned to reward bold thinking, support personal development, and create space for meaningful connection whetheryou'regrowing your career, your skill set, or your impact.

Compensation & Financial Well-being

Competitive Compensation Packages, including Annual Performance-Based Bonuses
401(k) Retirement Plan with company match to support your long-term financial goals
Employee Referral Program – earn rewards for helping us grow our talented team

Health & Insurance Benefits

Comprehensive Health, Dental, Vision, and Life Insurance
Flexible plans tailored to support individuals and families

Learning & Career Growth

Annual investment in your Learning & Development goals
On-the-job exposure to innovative technologies and financial strategies
Growth opportunities in a collaborative, fast-paced environment that values continuous improvement

Time Off & Flexibility