IT Help Desk Tier 1

Siepe

Houston (TX)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

401(k) retirement plan with companyit

Employee referral program

Health, dental, vision, and life insu

Learning & development

Flexible time off

Office meal delivery

Job summary

Siepe, a fast-growing technology company, is seeking a Tier 1 IT Support Engineer to be the first line of contact for technical issues. Primarily remote support with on-site needs for US-based clients in a cloud-first environment.

You'll work with IT Infrastructure, Service Desk and Implementation teams, handling Windows workstations/servers, AD, M365, Entra ID, and network basics, while delivering professional, white-glove customer service and contributing to Siepe's reputation in financial

Qualifications

2-3 years IT support experience (MSP preferred).
Excellent communication and interpersonal skills.
Excellent attention to detail and time management.
Expertise with ticketing systems, time entry/management, and SLA-driven environments.
In-depth knowledge of Microsoft operating systems is required.

Responsibilities

Deliver white glove service for end users and on-site resources.
Collaborate with IT Infrastructure, Implementation, Relationship Management, and Service Desk teams.
Install, configure, and support Windows desktop applications.
Install, configure, and support desktops/laptops and multiple monitors.
Monitor tickets and SLAs with timely acknowledgments and responses.
Monitor infrastructure and escalate issues as needed.
Perform routine system health checks and maintenance tasks.
Manage and update IT inventory.
Coordinate escalations when critical incidents occur.
Recommend solutions to strengthen Siepe's position in IT services for finance.
Support senior leadership on technical opportunities during business development.

Skills

Customer service

Communication

Attention to detail

Ticketing systems

Windows

Active Directory

Microsoft 365

Entra ID

Azure / AWS

PowerShell

Networking basics

Tools

Microsoft 365

Active Directory

Entra ID

SharePoint

Intune

Azure

PowerShell

Bloomberg

Scripting

Job description

Siepe is a fast-growing technology company headquartered in Dallas,TX –focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions–faster.

Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. Wedon’tjust serve the industry–we help modernize it!

Siepe is profitable, privately held, and growing fast.We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path,you’llfind meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues.Primarily remotely supportingclientsbut on-site support will be needed at times.This role blends technical problem-solving with exceptional customer service/communication skills, supportingcloud-firstenvironmentsand high-demand financial users. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our clientand represent Siepe.

We are currently seeking acustomer service–focused engineerto provide white-glove onsite support forour primarily U.S. based clients. The position includes bothsupportofSiepe employees and IT MSP clientusers. The client environments areheavily cloud-based, with minimal on-premises infrastructure.

We offer competitive compensation and benefits along with an opportunity to take ownership in a collaborative team environment.(Please note, unfortunately at this time we cannot offer visa sponsorship or relocation assistance.)

What You'll Be Doing

Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
Install, configure, and support local desktop applications in a Windows based environment
Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
Managing and updating IT inventory
Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
Work closely with senior leadership on opportunities where technical expertise is required during the business development process

What You'll Bring

2-3 years of previous IT support experience; MSP experience preferred
Excellent communication and interpersonal skills
Excellent attention to detail and time management
Expertise with ticketing system(s), time entry/management, and SLA-drive environments
In-depth knowledge of Microsoft operating systems is required
- Expert level knowledge in supporting Windows 10 and 11 workstations
- Working knowledge of Windows Server 2025, 2022, and 2019
Proficient in Microsoft Active Directory (traditional and Entra ID)
- Create AD users, groups, and group policies with minimal guidance
- Manage workstations in traditional domain and Entra ID
- Manage file server shares and permissions
Knowledge and experience with Microsoft 365
- Entra ID
- SharePoint
- Endpoint/Intune
- Exchange Online
- Teams
Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
Experience supporting and setting up Microsoft 365 users, accounts, configurations
Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
Basic networking skills and infrastructure skills like:
- Firewall configuration
- Rule creation
- Troubleshooting of network route and connectivity issues
- Wireless network and access point setup and support
In-depth knowledge of supporting Excel and add-ins
Bloomberg application support experience
Software deployment experience
Cloud VOIP experience
Quickbooks support experience
Experience with Scripting – PowerShell and command line
Self-motivated, self-starter, and challenge-seeker

What We Offer

At Siepe, wedon’tjust hire talent, we build performance-driven teams empowered bytransparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics:they’redesigned to reward bold thinking, support personal development, and create space for meaningful connection whetheryou'regrowing your career, your skill set, or your impact.

Compensation & Financial Well-being:

Competitive Compensation Packages, including Annual Performance-Based Bonuses
401(k) Retirement Plan with company match to support your long-term financial goals
Employee Referral Program – earn rewards for helping us grow our talented team

Health & Insurance Benefits

Comprehensive Health, Dental, Vision, and Life Insurance
Flexible plans tailored to support individuals and families

Learning & Career Growth

Annual investment in your Learning & Development goals
On-the-job exposure to innovative technologies and financial strategies
Growth opportunities in a collaborative, fast-paced environment that values continuous improvement

Time Off & Flexibility