Remote IT Support Engineer — SaaS, Mac/Windows Expert

TechnologyAdvice; Oregon; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Career Growth

Remote-First Culture

Flexible PTO

Health Coverage

401K with Match

Paid Parental Leave

Wellness Perks

Pet Insurance

Lunch provided

Job summary

TechnologyAdvice is a remote-first company driving reliable IT support across a fast-paced organization. The IT Support Engineer role focuses on ticket management, troubleshooting, and improving security and access management for Mac, Windows, and cloud environments.

You will collaborate with the IT team, coordinate priorities, and own hands-on IT tasks while ensuring employees stay productive and secure in a SaaS-driven setup.

Qualifications

• 2+ years of IT experience across end-user support, security, networks, and remote environments.
• Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs, and cloud-management tools.

Responsibilities

• Own day-to-day IT support including ticket management and troubleshooting.
• Investigate complex issues, identify root causes, and guide non-routine resolutions.
• Coordinate with IT to align priorities and maintain consistent support practices.
• Configure and support networks, Google Workspace, device-management platforms across Mac and Windows.
• Improve onboarding/offboarding, security, and access-management processes.
• Manage hardware logistics: procurement, inventory, shipping, repairs, upgrades.
• Oversee technology-vendor relationships for reliable service and value.
• Identify recurring issues and lead improvement projects to completion.

Skills

IT support

Troubleshooting

Critical thinking

Communication

Multi-platform

Tools

Google Workspace

Office 365

Slack

MDMs

Cloud management tools

Job description

TechnologyAdvice is a remote-first company driving reliable IT support across a fast-paced organization. The IT Support Engineer role focuses on ticket management, troubleshooting, and improving security and access management for Mac, Windows, and cloud environments.

You will collaborate with the IT team, coordinate priorities, and own hands-on IT tasks while ensuring employees stay productive and secure in a SaaS-driven setup.