APAC IT Support Lead — Remote-First & Cross-Region Impact

TechnologyAdvice; United States; Remote; USD 14,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Flex Fridays

Remote-First Culture

Paid Time Off

Comprehensive Coverage

Healthcare

De Minimis Allowance

Wellness Perks

Speaker Series Bonus

Job summary

TechnologyAdvice is seeking a Senior IT Support Engineer to provide hands-on IT operations for the APAC region, spanning hardware, software, security, and access management across Mac and Windows.

You will partner with the US IT team, own incident resolution beyond guides, and drive regional improvements while demonstrating leadership without direct reports in a remote-first environment.

Qualifications

• 4+ years of IT experience across end-user support, security, networks, and remote environments.
• 1+ year of leadership experience through project ownership or senior point of contact.
• Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and other cloud-management tools to support 400+ team members.

Responsibilities

• Own day-to-day IT support across APAC, including ticket management and strategic projects.
• Investigate complex issues, identify root causes and determine best path forward beyond guides.
• Coordinate with US IT team to maintain consistent support practices across the organization.
• Configure and support networks, Google Workspace, device-management platforms and other cloud-based systems for Mac and Windows.
• Improve onboarding/offboarding, security and access-management processes.

Skills

IT support

Leadership

Office 365

Google Workspace

Slack

MDMs

Mac and Windows

Tools

Slack

MDMs

Cloud management tools

Job description

TechnologyAdvice is seeking a Senior IT Support Engineer to provide hands-on IT operations for the APAC region, spanning hardware, software, security, and access management across Mac and Windows.

You will partner with the US IT team, own incident resolution beyond guides, and drive regional improvements while demonstrating leadership without direct reports in a remote-first environment.