Remote Healthcare IT Service Desk Analyst (PT)

UnityBPO; Las Cruces (NM); Remote; USD 20,664 - 34,440; Part time

Job summary

A healthcare IT company is seeking a part-time Technical Service Desk Analyst to provide remote technical support for clients. The role requires resolving software and hardware issues, assisting healthcare professionals with Electronic Health Records (EHR), and delivering exceptional customer service. Ideal candidates should possess a high school diploma, customer service experience, and proficiency in PC operations. This position offers flexible scheduling with 20-29 hours per week.

Qualifications

• High School diploma or equivalent required.
• Previous experience in a customer service environment.
• Excellent verbal and written communication skills.

Responsibilities

• Assist clients across multiple ticketing systems.
• Resolve technical issues with software and hardware.
• Provide usability assistance for Electronic Health Records (EHR).

Skills

Customer service experience

PC operations

Problem solving

Verbal communication

Multitasking

Education

High School diploma or G.E.D.

Tools

Microsoft Office

Active Directory

Ticketing systems

Job description

A healthcare IT company is seeking a part-time Technical Service Desk Analyst to provide remote technical support for clients. The role requires resolving software and hardware issues, assisting healthcare professionals with Electronic Health Records (EHR), and delivering exceptional customer service. Ideal candidates should possess a high school diploma, customer service experience, and proficiency in PC operations. This position offers flexible scheduling with 20-29 hours per week.