Remote IT Support Analyst — Level 2/3

Signify Technology

Arizona

On-site

USD 55,104,000 - 71,635,000

Full time

19 hours ago

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Job summary

Signify Technology is seeking a Help Desk / IT Support Analyst (Level 2/3) for a 6-month contract, with strong extension potential. You’ll provide Level 2 and 3 support to remote users across a distributed environment, troubleshooting complex issues and documenting root causes.

You will work with CRM platforms, VOIP/IVR, and remote desktop tools, coordinating with engineering for application-level problems. Role includes 24/7 coverage and a US remote/work hybrid in Tucson option.

Qualifications

3+ years in a help desk or end-user technical support role.
In-depth troubleshooting of software, applications and connectivity for remote users.
Hands-on use of an incident management or ticketing platform.
Ability to determine root cause within complex distributed systems before escalating.
Willing to flex across a seven-day support rota, including shift work.

Responsibilities

Provide Level 2 and Level 3 support to remote end users across a distributed environment.
Troubleshoot software, applications, and connectivity issues in depth.
Diagnose faults and establish root cause before escalation.
Manage user access and permissions across internal systems.
Log contacts in the incident management platform and drive tickets to closure.
Support users through asynchronous channels to minimize downtime.
Partner with engineering to resolve application-level issues.
Translate technical details into plain language for non-technical users.
Work a 24/7 shift pattern as part of a team.