Hiring Desktop Support

Indotronix UK; Phoenix (AZ); On-site; USD 42,000 - 52,000; Part time

Job summary

Indotronix UK in Tolleson, AZ is seeking an IT Desktop Support professional to provide on-site end-user tech support and manage hardware, software, and network issues in a fast-paced production environment.

The role requires an Associate's degree in IT and 1+ year hardware and in-person customer-facing IT support, with strong troubleshooting and communication skills. The position offers 6+ months contract with potential extension; pay is $22/hour on W-2, schedule Mon-Fri 8am-5pm.

Qualifications

• Associate's degree in IT or relevant field.
• 1+ year hardware support experience.
• 1+ year in-person, customer-facing IT support.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and room equipment.
• Troubleshoot hardware, software, and network connectivity issues.
• Perform Active Directory administration tasks.
• Support Windows 11 and Microsoft 365 environments.
• Provide limited support for corporate mobile devices.
• Troubleshoot Cisco VPN and Citrix issues.
• Provide remote support using LogMeIn.
• Perform device imaging and deployment (USB/PXE).
• Maintain asset inventory and documentation.
• Manage and update tickets in ServiceNow.
• Assist with IT projects and Smart Hands support.

Skills

Hardware support

Customer-facing IT support

Troubleshooting

Communication

Education

Associate's degree in IT

Tools

ServiceNow

LogMeIn

Active Directory

Windows 11

Microsoft 365

Cisco VPN

Citrix VPN

USB/PXE imaging

Job description

Type & Duration: 6 plus months contract possibility of extension based on demand.

Scopeof this position:

The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site.

Job Code

JPC - 207373

City

[Phoenix, AZ, 85353], United States

States

Arizona

Experience

1 - 4 Years

Primary Skills

IT Support

Required Documents

Resume

Job Description

• Title: IT Desktop Support
• Location: Tolleson, AZ | Onsite
• Pay Rate:$22 /Hr on W2
• Schedule: M-F, 8am-5pm.
• Type & Duration: 6 plus months contract possibility of extension based on demand.

Scopeof this position:

• The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site.
• This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment.
• The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.

Key Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and ** room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support

Required Education:

• Associate's degree in IT or relevant field.

Required Qualifications:

• 1+ year hardware support experience **
• 1+ year in-person, customer-facing IT support **
• Strong troubleshooting and communication skills

Preferred Experience:

• Manage incoming requests through ticketing system among team
• Experience using ServiceNow to manage assigned tickets

Preferred Certifications

• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+

Physical Requirements

• Ability to lift and move equipment up to 40 pounds

Performance Expectations

• Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
• Deliver excellent customer service
• Adhere to all service management principles, processes, and guidelines
• Interact professionally with customers, peers, managers, and SMEs
• Take ownership of follow-ups and communicate progress consistently
• Demonstrate strong communication, technical knowledge, organization, and multitasking skills
• Provide timely and effective resolution/fulfillment of reques