Remote IT Support Specialist III (Level 3)

Freelance Latin America; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote

Long-term

Structured workflows

Training support

International teams

Modern tools

Collaborative culture

Career growth

Job summary

Freelance Latin America seeks an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role focuses on troubleshooting, cloud administration, and delivering outstanding customer service while supporting complex IT environments.

Key duties include managing Microsoft 365, Google Workspace, and AWS environments, server administration, automation scripting, security solutions, and comprehensive

Qualifications

• Proven Level 3 IT support experience in complex environments.
• Advanced administration of Microsoft 365, Google Workspace, or AWS.
• Strong troubleshooting across Windows, Linux, macOS, and server OSes.
• Experience with remote deployment and endpoint management.
• Solid networking knowledge: TCP/IP, DNS, Local network admin.
• Experience with security tools, firewalls, VPNs, backups, and virtualization.
• Cloud infrastructure and server administration expertise.
• Scripting to automate admin tasks.
• Experience with ticketing systems and doc platforms.
• Excellent customer service, communication, and problem-solving skills.
• Relevant technical certifications are highly valued.

Responsibilities

• Install, configure, and maintain Microsoft 365, Google Workspace, and AWS environments.
• Manage Windows Server and other server platforms.
• Develop automation scripts to streamline IT operations.
• Analyze IT solutions to recommend best technologies for customers.
• Optimize and scale hardware and software infrastructure.
• Manage email, DNS, and related network services.
• Deploy and manage antivirus, firewall, VPN, and security solutions.
• Handle remote access and remote management tools.
• Administer backups and virtualization platforms.
• Create and maintain technical documentation and knowledge bases.
• Manage ticketing systems and documentation platforms.
• Deliver exceptional customer service while resolving issues.
• Continuously evaluate and improve systems and services.

Skills

Level 3 IT support

Customer service

Troubleshooting

Cloud administration

Scripting

Tools

Microsoft 365

Google Workspace

AWS

Windows Server

PowerShell

Job description

Freelance Latin America seeks an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role focuses on troubleshooting, cloud administration, and delivering outstanding customer service while supporting complex IT environments.

Key duties include managing Microsoft 365, Google Workspace, and AWS environments, server administration, automation scripting, security solutions, and comprehensive