Level 2-3 IT Support Analyst – Remote, 24/7

Signify Technology; Louisiana (MO); On-site; USD 25,000 - 36,000; Part time

Job summary

Signify Technology is seeking a Help Desk / IT Support Analyst (Level 2 and 3) for a 6-month contract. The role supports a remote US user base with potential for Tucson, AZ hybrid work, and a strong, distributed team.

You will own complex tickets from troubleshooting to root cause, assist with access management, and collaborate with engineering to resolve application-level issues, ensuring 24/7 coverage through a shift pattern.

Qualifications

• 3+ years in a help desk or end-user support role with Level 2/3 experience.
• In-depth troubleshooting of software, apps, and connectivity for remote users.
• Experience managing access and permissions across internal systems.
• Familiarity with CRM, VOIP/IVR, MFA, collaboration tools and remote desktop.

Responsibilities

• Provide Level 2 and Level 3 support to remote users across a distributed environment.
• Troubleshoot software, application, and connectivity issues in depth.
• Diagnose faults and establish root cause before escalating.
• Log incidents in the ticketing system and drive aging tickets to closure.
• Support users across asynchronous channels while minimizing downtime.
• Partner with engineering to resolve application-level issues.

Skills

Troubleshooting

Incident management

Remote support

CRM platforms

VOIP & IVR

Multi-factor authentication

Communication

Tools

Ticketing system

Job description

Signify Technology is seeking a Help Desk / IT Support Analyst (Level 2 and 3) for a 6-month contract. The role supports a remote US user base with potential for Tucson, AZ hybrid work, and a strong, distributed team.

You will own complex tickets from troubleshooting to root cause, assist with access management, and collaborate with engineering to resolve application-level issues, ensuring 24/7 coverage through a shift pattern.