Remote IT Support Analyst II — Healthcare Tech & PACS

Radiology-Partners

United States

Remote

USD 62,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Flexible Remote Schedules

Competitive Benefits

PTO & Holidays

Job summary

Radiology Partners is seeking an IT Support Specialist to assist end users across Radiology Partners systems, troubleshoot desktops, mobile devices, VPN connectivity, and provide on-call support. You will ensure reliable access by managing user accounts, incidents, and downtimes.

The role emphasizes collaboration with clinical and administrative teams, documentation of processes, and proactive resolution of HL7 and workflow issues, delivering consistent service levels nationwide.

Qualifications

Experience supporting healthcare IT environments, including PACS systems and radiology workflows.
Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe.
Strong customer service skills with critical thinking and creative problem-solving abilities.
Prior Healthcare IT experience with the ability to provide effective on‑call support.

Responsibilities

Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support.
Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end‑user experience.
Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions.
Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps.
Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams.