Remote Healthcare IT Support Analyst

Access Radiology; Northern (KY); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Generous PTO and Holidays

Job summary

Radiology Partners is seeking an experienced IT Support Specialist to provide advanced help desk and on-site support for radiology systems across departments. You will diagnose hardware, software, network, and clinical application issues, and triage incidents with cross-functional IT teams.

A strong healthcare IT background and patient-focused service are essential. The role offers flexible remote schedules and a path to contribute to uptime, reliability, and continuous process improvements

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.
• 5+ years of experience in healthcare IT, including hardware and network support preferred.
• Experience supporting voice dictation systems such as PowerScribe or Fluency.
• Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow.
• Strong critical thinking, problem-solving, and customer service skills.

Responsibilities

• Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.
• Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.
• Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.
• Support operations during planned and unplanned downtime, following established downtime procedures.
• Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

Skills

Healthcare IT experience

Critical thinking

Problem solving

Customer service

Education

Bachelor’s degree in Computer Science or related field

Tools

PowerScribe

Fluency

HIS/RIS

PACS

Job description

Radiology Partners is seeking an experienced IT Support Specialist to provide advanced help desk and on-site support for radiology systems across departments. You will diagnose hardware, software, network, and clinical application issues, and triage incidents with cross-functional IT teams.

A strong healthcare IT background and patient-focused service are essential. The role offers flexible remote schedules and a path to contribute to uptime, reliability, and continuous process improvements