IT Support Analyst II

Radiology-Partners; United States; Remote; USD 62,000 - 75,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Competitive Benefits

PTO & Holidays

Job summary

Radiology Partners is seeking an IT Support Specialist to assist end users across Radiology Partners systems, troubleshoot desktops, mobile devices, VPN connectivity, and provide on-call support. You will ensure reliable access by managing user accounts, incidents, and downtimes.

The role emphasizes collaboration with clinical and administrative teams, documentation of processes, and proactive resolution of HL7 and workflow issues, delivering consistent service levels nationwide.

Qualifications

• Experience supporting healthcare IT environments, including PACS systems and radiology workflows.
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe.
• Strong customer service skills with critical thinking and creative problem-solving abilities.
• Prior Healthcare IT experience with the ability to provide effective on‑call support.

Responsibilities

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support.
• Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end‑user experience.
• Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions.
• Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps.
• Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams.

Skills

Healthcare IT support

On-call support

Customer service

IT troubleshooting

VPN & networks

Education

Bachelor’s degree in Computer Science/IT

Tools

PowerScribe

Ticketing systems

Job description

WHO WE ARE AND WHAT WE DO:

Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY:

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
• Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end‑user experience
• Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
• Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
• Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
• Strong customer service skills with critical thinking and creative problem-solving abilities
• Prior Healthcare IT experience with the ability to provide effective on‑call support

WHY RADIOLOGY PARTNERS:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

FOR MORE INFORMATION:

COMPENSATION:

The salary range for this position is $62,400 - $75,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health and wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice:

When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify.

BEWARE OF FRAUDULENT MESSAGES:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email [e-mail] notify our team.