Imaging IT Support Specialist: PACS/RIS & Remote Help

Piedmont Healthcare, Inc.; Macon (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Piedmont Healthcare Inc. seeks a customer-service oriented professional to provide frontline support for radiology and imaging operations. You will help resolve imaging issues, ensure smooth PACS, Epic and Powerscribe workflows, and regularly visit assigned hospitals to support staff.

The role includes staff training, daily data maintenance, and disaster planning. Candidates should have an Associate’s Degree (Bachelor’s preferred) and 3 years of healthcare experience, with PACS or imaging

Qualifications

• Associate's Degree required; Bachelor’s preferred.
• 3 years of healthcare experience, preferably in imaging or information systems.
• IT and/or technical expertise with PACS systems is preferred.
• Experience with imaging software and reporting, plus training with medical IS applications.

Responsibilities

• Provide frontline imaging technology support to radiologists, technologists and imaging operations.
• Resolve imaging-related issues promptly and assist with PACS, Epic and Powerscribe workflows.
• Regularly round at assigned hospitals and participate in staff training, data maintenance and disaster planning.

Skills

Customer service

Healthcare IT

PACS

Technical troubleshooting

Education

Associate's Degree

Bachelor's Degree

Tools

PACS

Epic

Powerscribe

Job description

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

This position is a customer-service oriented individual who provides frontline support for radiologists, technologists, and imaging operations. This role facilitates timely resolution of imaging related issues, rounds regularly at assigned hospitals, and serves as the first point of contact for imaging technology support (e.g. PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include remotely accessing devices to identify and resolve issues. Specialist(s) require a thorough understanding of the workflow processes and relationships between ancillary systems and RIS/PACS. This position includes the assurance of proper staff training, daily data and system maintenance, troubleshooting and disaster planning.

Qualifications

Education

• Associate’s Degree Required
• Bachelor’s Degree Preferred

Work Experience

• 3 years of healthcare experience, preferably in imaging or information systems department(s) Required
• IT and/or technical expertise in PACS system(s) Preferred
• Experience in imaging software and report writing and extensive training with medical IS applications Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate