IT Helpdesk Analyst: Tier 1/2 Support for Healthcare IT

Radiology Associates of North Texas; Fort Worth (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Radiology Associates of North Texas is seeking an IT Help Desk professional to provide Tier 1 and Tier 2 support for administrative and physician users, ensuring smooth operation of computer systems and workstations. You will handle front-line tickets, track resolutions, and assist users with hardware, software, and network issues.

The role covers remote and on-site support, creating and maintaining documentation, and collaborating with healthcare partners and vendors to resolve incidents.

Qualifications

• Associate degree; bachelor’s degree in computer science or related field; and/or equivalent IT work experience.
• CompTIA A+ certification is a plus.
• ITIL foundation or other IT vendor certifications preferred but not required.
• Ability to communicate effectively with customers, internal technology teams and end-users.
• Ability to multitask based on priority.

Responsibilities

• Provide end user support via the IT Service Management System by processing trouble ticket activity and work orders as required.
• Log all calls and resolutions and respond to all help desk calls in a timely manner.
• Serve as the initial point of contact for troubleshooting hardware and software issues.
• Provide direct support service, repairs and maintenance of computer hardware and peripheral equipment.
• Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
• Manage and deploy computer baseline image for end users.
• Maintain up-to-date virus protection on desktop and laptop computers.
• Troubleshoot basic network connectivity issues, monitor network services and infrastructure, and respond to network emergencies.
• Manage Microsoft Active Directory User and Computer accounts and password administration.
• Create and maintain network users, directories, and security by conforming to established guidelines.
• Maintain end-user training documentation and Service Management knowledge base articles.
• Provide downtime communications.

Skills

End user support

Ticketing systems

Hardware troubleshooting

Software deployment

Active Directory

Network troubleshooting

Documentation

Customer service

Team player

Multitasking

Education

Associate degree

Bachelor’s degree in computer science or related field

CompTIA A+ certification

Tools

Microsoft Active Directory

Job description

Radiology Associates of North Texas is seeking an IT Help Desk professional to provide Tier 1 and Tier 2 support for administrative and physician users, ensuring smooth operation of computer systems and workstations. You will handle front-line tickets, track resolutions, and assist users with hardware, software, and network issues.

The role covers remote and on-site support, creating and maintaining documentation, and collaborating with healthcare partners and vendors to resolve incidents.