Remote IT Support Analyst: Customer-Driven Troubleshooter

IronEdge Group, LTD; Arizona; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

Disability Insurance

Flexible Time Off

Job summary

IronEdge Group, LTD is seeking a remote IT Support Technician to deliver front-line technical support to end users, troubleshoot servers and networks, and resolve software issues. The role involves coordinating with clients and dispatching to sites as required, maintaining high service standards.

Applicants should have at least 1 year in Tier 1 IT support, strong customer service skills, and familiarity with ticketing systems and remote access. CJIS background checks are required.

Qualifications

• Minimum of 1 year in a Tier 1 IT support role.
• Advanced problem solving with focus on long-term stability.
• Experience in ticketing and remote access systems.
• Effective communication with teammates via Microsoft Teams.
• Provide friendly, professional support over phone and in person.

Responsibilities

• Provide front-line technical support to end users.
• Troubleshoot servers and network systems.
• Dispatch to client sites as needed.
• Resolve software and peripheral issues and close tickets to standards.

Skills

IT support

Ticketing systems

Remote access

Microsoft Teams

Customer service

Problem solving

Tools

CompTIA certifications

Microsoft certifications

Job description

IronEdge Group, LTD is seeking a remote IT Support Technician to deliver front-line technical support to end users, troubleshoot servers and networks, and resolve software issues. The role involves coordinating with clients and dispatching to sites as required, maintaining high service standards.

Applicants should have at least 1 year in Tier 1 IT support, strong customer service skills, and familiarity with ticketing systems and remote access. CJIS background checks are required.