Remote IT Support Analyst — Tier 1 MSP

IronEdge Group, LTD; Colorado Springs (CO); A distancia; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life insurance

Disability insurance

FSA/HSA

Flexible Time Off

Paid holidays

Descripción de la vacante

IronEdge is seeking a remote IT Support Technician to provide front-line technical support to end users, troubleshoot servers and network systems, and resolve software and peripheral issues. This role involves dispatching to client sites as needed and requires strong customer service, problem solving, and attention to detail.

Applicants must have at least 1 year in a Tier 1 IT support role, familiarity with ticketing and remote access systems, and excellent communication via Microsoft Teams.

Formación

• 1 year of experience in a Tier 1 IT support role.
• Experience with ticketing systems and remote access tools.
• Strong communication skills via Microsoft Teams.

Responsabilidades

• Provide front-line technical support to end users.
• Troubleshoot servers and network systems.
• Resolve software and peripheral issues.
• Dispatch to client sites as needed.
• Work independently and collaboratively to solve problems.
• Complete tickets to company standards.
• Continually build new technical skills.

Conocimientos

Customer service

Problem solving

Troubleshooting

Multitasking

Educación

CompTIA certification

Microsoft certification

Descripción del empleo

IronEdge is seeking a remote IT Support Technician to provide front-line technical support to end users, troubleshoot servers and network systems, and resolve software and peripheral issues. This role involves dispatching to client sites as needed and requires strong customer service, problem solving, and attention to detail.

Applicants must have at least 1 year in a Tier 1 IT support role, familiarity with ticketing and remote access systems, and excellent communication via Microsoft Teams.