Remote IT Support Analyst

IronEdge Group, LTD; Clayton (NM); Remote; USD 42,000 - 65,000; Full time

Job summary

IronEdge is seeking an IT Support Technician for a remote role available to applicants in TX, NM, AZ, CO or KS. You will troubleshoot software and hardware, resolve end-user issues, and dispatch to client sites as needed. Strong customer service, problem solving, and multitasking are essential.

The role requires at least 1 year in Tier 1 IT support, experience with ticketing and remote access, and certifications such as CompTIA or Microsoft. A CJIS background check is mandatory.

Qualifications

• 1 year in a Tier 1 IT support role.
• Experience with ticketing and remote access systems.
• Strong communication with colleagues via MS Teams.
• Prior MSP and customer service background.

Responsibilities

• Provide front-line IT support to end users and resolve software issues.
• Troubleshoot servers and network systems; dispatch to client sites as needed.
• Maintain tickets and improve end-user satisfaction.

Skills

Tier 1 IT support

Problem solving

Ticketing systems

Remote access tools

Microsoft Teams

Customer service

MSP experience

Education

CompTIA, Microsoft certifications

Job description

IronEdge is seeking an IT Support Technician for a remote role available to applicants in TX, NM, AZ, CO or KS. You will troubleshoot software and hardware, resolve end-user issues, and dispatch to client sites as needed. Strong customer service, problem solving, and multitasking are essential.

The role requires at least 1 year in Tier 1 IT support, experience with ticketing and remote access, and certifications such as CompTIA or Microsoft. A CJIS background check is mandatory.