Remote IT Support Technician (Tier 1 Helpdesk)

IronEdge Group, LTD; Kansas; Remote; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance Subsidy

Vision Insurance

AD&D Insurance

Disability Insurance

FSA/HSA

Flexible Time Off

Job summary

IronEdge is seeking an IT Support Technician for a remote role open to applicants in TX, NM, AZ, CO or KS. You will provide front-line technical support, troubleshoot servers and network systems, and dispatch to client sites as needed.

The role requires strong customer service, problem-solving, multitasking, planning and attention to detail. CJIS background check is required, and MSP experience or CompTIA/Microsoft certifications are a plus.

Qualifications

• Minimum of 1 year experience in a Tier 1 IT support role.
• Experience with creation and utilization of written technical documentation.
• Serve as an advanced problem solver with creative solutions and a focus on long-term stability.
• Experience in ticketing and remote access systems.
• Communicating effectively with co-workers cross functionally via Microsoft Teams.
• Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism.

Responsibilities

• Provide front-line technical support to end users.
• Troubleshoot servers and network systems.
• Resolve software and peripheral issues.
• Dispatch to client sites as needed.
• Elevate complex issues to senior staff.
• Communicate professionally with users at all levels, including executive contacts.
• Train end users or new team members when needed.
• Work independently and collaboratively to solve problems and complete tickets to company standards.

Skills

IT support experience

Written technical docs

Advanced problem solving

Ticketing systems

Remote access systems

Microsoft Teams communication

Customer service

Tools

CJIS background check

Job description

IronEdge is seeking an IT Support Technician for a remote role open to applicants in TX, NM, AZ, CO or KS. You will provide front-line technical support, troubleshoot servers and network systems, and dispatch to client sites as needed.

The role requires strong customer service, problem-solving, multitasking, planning and attention to detail. CJIS background check is required, and MSP experience or CompTIA/Microsoft certifications are a plus.