Remote IT Specialist: Network & Security Support

Trademark Global, LLC; Lorain (OH); Remote; USD 60,000 - 90,000; Full time

Job summary

Trademark Global, LLC is seeking an Information Technology Specialist for a full-time remote role. You will support and maintain the company’s IT infrastructure, troubleshoot hardware, software, and network issues, and coordinate with vendors and internal teams on escalations.

The role emphasizes secure connectivity and service-minded support across the organization. The position offers opportunities to assist with new tools and system rollouts, working closely with other departments to drive

Qualifications

• Experience diagnosing and resolving hardware, software, and connectivity issues.
• Configuring and maintaining switches, routers, wireless networks, and user access.
• Basic firewall management and data protection principles; security best practices.
• Experience with Windows/macOS environments, productivity tools, and remote support technologies.

Responsibilities

• Support and maintain Trademark Global’s technology infrastructure in a remote role.
• Diagnose and resolve hardware, software, and network issues across the organization.
• Coordinate with vendors or internal stakeholders on escalations and documented solutions.
• Assist with new tools, systems rollouts, and technology improvements.

Skills

IT Troubleshooting

Network Administration

Network Security

Customer Service

Windows/macOS

Remote Support

Organization

Education

Associate or Bachelor's degree in IT/CS

Industry certifications (CompTIA A+/Network+/Security+)

Job description

Trademark Global, LLC is seeking an Information Technology Specialist for a full-time remote role. You will support and maintain the company’s IT infrastructure, troubleshoot hardware, software, and network issues, and coordinate with vendors and internal teams on escalations.

The role emphasizes secure connectivity and service-minded support across the organization. The position offers opportunities to assist with new tools and system rollouts, working closely with other departments to drive