Network Support Specialist

Lightbox; Moultrie (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Retirement plan

Job summary

Lightbox in Georgia is seeking a Network Support Specialist to handle helpdesk issues and project work related to network, server, workstation, and application installation and maintenance. You will implement, maintain, and support IT solutions, document procedures, troubleshooting steps, and project outcomes while delivering exceptional customer support.

This role offers hybrid work with on-site collaboration in Moultrie, GA, and opportunities to work across LAN/WAN, VPNs, and security

Qualifications

• Bachelor’s degree in Information Technology or equivalent.
• 2+ years of experience in helpdesk and IT support.
• Experience with network hardware and security concepts is preferred.

Responsibilities

• Install, configure, and maintain network hardware (routers, switches, firewalls, load balancers).
• Monitor network health with SolarWinds, PRTG, and Splunk; troubleshoot LAN/WAN, VPNs, and security protocols.
• Manage security measures (Cisco ISE, PKI, LDAP) and firewall configurations (Cisco ASA/Juniper).
• Perform vulnerability assessments and system hardening to safeguard against threats.
• Support network infrastructure projects with VMware vSphere/ESXi and cloud services (AWS/Azure); implement high availability.
• Automate routine tasks using Bash, PowerShell, Python, and Ansible.

Skills

Network engineering

Helpdesk support

Firewall configuration

VPN administration

Scripting (PowerShell/Bash)

Linux administration

Windows Server

Education

Bachelor’s degree in Information Technology

Tools

SolarWinds

PRTG

Splunk

VMware vSphere/ESXi

AWS

Azure

Cisco ISE/Cisco ASA

Juniper devices

Job description

Job description

Overview
Network Support Specialist
This is a customer-focused and facing position that will primarily handle helpdesk issues and project work relating to network, server, workstation, and application installation and maintenance. Implement, maintain, and support a wide variety of IT solutions. Provide exceptional customer support, responding promptly to inquiries and resolving issues effectively. Document procedures, troubleshooting steps, and project outcomes.

Requirements

Bachelor’s degree in Information Technology or equivalent. 2+ years of experience in helpdesk and IT support.

Responsibilities

• Install, configure, and maintain network hardware including routers, switches, firewalls, and load balancers to ensure optimal performance.


• Monitor network health using tools like SolarWinds, PRTG, and Splunk; troubleshoot issues related to LAN, WAN, VPNs, and network security protocols.


• Manage network security measures such as Cisco ISE, PKI (Public Key Infrastructure), LDAP (Lightweight Directory Access Protocol), and firewall configurations including Cisco ASA and Juniper devices.


• Perform vulnerability assessments and system hardening procedures to safeguard against cyber threats; conduct regular network security audits.


• Support network infrastructure projects involving virtualization platforms like VMware vSphere, ESXi, and cloud services such as AWS and Azure; implement high availability solutions.


• Automate routine tasks using scripting languages like Bash (Unix shell), PowerShell, Python, and Ansible to improve efficiency.


• Collaborate with cross-functional teams on network architecture design, SDLC (Software Development Life Cycle), and DevOps initiatives for continuous improvement.

Qualifications

• Proven experience in computer networking with strong knowledge of routing protocols such as OSPF, BGP, EIGRP; familiarity with MPLS networks.


• Hands-on expertise with LAN/WAN technologies including Ethernet, TCP/IP stack, DHCP, DNS, SFTP/FTP/HTTPS protocols.


• Deep understanding of network security concepts including encryption methods, SSO (Single Sign-On), VPNs (Virtual Private Networks), SSL/TLS protocols.


• Proficiency with operating systems like Windows Server, Linux distributions (Ubuntu, CentOS, Debian), BSD variants; system administration skills are essential.


• Experience managing enterprise-grade network devices from Cisco and Juniper; familiarity with Cisco ISE for identity management is highly desirable.


• Knowledge of SAN (Storage Area Network), NAS (Network Attached Storage), RAID controllers for data storage solutions; experience with VMware vSphere or ESXi is a plus.


• Strong analytical skills in vulnerability assessment tools such as SolarWinds or Splunk; ability to perform system hardening and network monitoring effectively.


• Join us to leverage your technical expertise in a vibrant environment that values innovation and continuous learning! Your skills will help keep our networks secure, reliable, and scalable—driving success across our organization’s digital landscape.

Benefits

• 401(k)


• 401(k) matching


• Paid time off


• Retirement plan

Work Location

Hybrid remote in Moultrie, GA 31768