Information Technology Specialist

Trademark Global, LLC; Lorain (OH); Remote; USD 60,000 - 90,000; Full time

Job summary

Trademark Global, LLC is seeking an Information Technology Specialist for a full-time remote role. You will support and maintain the company’s IT infrastructure, troubleshoot hardware, software, and network issues, and coordinate with vendors and internal teams on escalations.

The role emphasizes secure connectivity and service-minded support across the organization. The position offers opportunities to assist with new tools and system rollouts, working closely with other departments to drive

Qualifications

• Experience diagnosing and resolving hardware, software, and connectivity issues.
• Configuring and maintaining switches, routers, wireless networks, and user access.
• Basic firewall management and data protection principles; security best practices.
• Experience with Windows/macOS environments, productivity tools, and remote support technologies.

Responsibilities

• Support and maintain Trademark Global’s technology infrastructure in a remote role.
• Diagnose and resolve hardware, software, and network issues across the organization.
• Coordinate with vendors or internal stakeholders on escalations and documented solutions.
• Assist with new tools, systems rollouts, and technology improvements.

Skills

IT Troubleshooting

Network Administration

Network Security

Customer Service

Windows/macOS

Remote Support

Organization

Education

Associate or Bachelor's degree in IT/CS

Industry certifications (CompTIA A+/Network+/Security+)

Job description

Company Description

Trademark Global, LLC is a consumer brand manufacturer that delivers an “Endless Aisle” solution for mass-market internet retail through brand development, manufacturing, and instant drop shipping. The company supplies a wide range of top brands across major product categories, including home, toys, sporting goods, hardware, lawn and garden, pet products, and consumer electronics. Its portfolio features well-known brands such as Remedy™ health and wellness, Lavish Home™ textiles and home accessories, Chef Buddy™ and Classic Cuisine™ kitchen products, Pure Garden™ lawn and garden items, PETMAKER™ pet products, and Northwest™ consumer electronics. By combining diverse product lines with efficient fulfillment capabilities, Trademark Global enables online retailers to offer extensive selections to customers nationwide.

Role Description

The Information Technology Specialist is a full-time, remote role responsible for supporting and maintaining Trademark Global’s technology infrastructure. This position manages day-to-day network administration tasks, monitors systems performance, and helps ensure secure and reliable connectivity for internal users and remote operations. The specialist will diagnose and resolve hardware, software, and network issues, coordinate with vendors or internal stakeholders when escalations are needed, and document solutions and processes. The role also includes implementing basic network security practices, assisting with user account and access management, and providing responsive, service-oriented technical support to team members across the organization. Collaboration with other departments to support new tools, systems rollouts, and technology improvements is an important part of this position.

Qualifications

• Candidates should possess strong Information Technology and Troubleshooting skills, including experience diagnosing and resolving hardware, software, and connectivity issues.
• Candidates should possess Network Administration skills, such as configuring and maintaining switches, routers, wireless networks, and user access.
• Candidates should possess Network Security skills, including basic firewall management, security best practices, and familiarity with data protection principles.
• Candidates should possess Customer Service skills, with the ability to communicate clearly, provide user-friendly support and work effectively with non-technical stakeholders.
• Relevant experience with Windows and/or macOS environments, common productivity tools, and remote support technologies is beneficial.
• Strong organizational skills, attention to detail, and the ability to prioritize and work independently in a remote setting are preferred.
• An associate or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is advantageous.
• Industry certifications such as CompTIA A+, Network+, Security+, or similar credentials are a plus.