Remote IT Service Delivery Manager – Healthcare IT

Cardinal Health; Atlanta (GA); Remote; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a senior IT Service Delivery and Field Services leader to oversee end-user computing, remote hands services, and Tier 1-3 support across multi-site healthcare environments.

The role partners with clinical and business leaders to drive adoption of new IT services and automated workflows while advancing ITIL maturity. Occasional travel and 24x7 escalation support are required.

Qualifications

• 8-12 years of experience leading IT support operations in healthcare.
• Proven track record transforming IT service desks with AI, automation, and self-service.
• Experience enforcing ITIL compliant practices; ITIL certification preferred.
• Experience delivering IT services across multi-site healthcare environments.
• Willingness to travel up to 20% and support 24x7 escalation.
• Oncology support operations experience is a strong plus.

Responsibilities

• Lead IT support delivery operations and field services for seamless end-user computing and remote hands services.
• Mentor and develop Tier 1-3 IT support teams for prompt issue resolution.
• Partner with clinical and business leaders to drive adoption of new IT services, self-service tools, and automated workflows.
• Spearhead AI-driven support solutions (chatbots, predictive analytics, AIOps) and zero-touch automation.
• Evolve ITIL team to Level 4 maturity with modern ITSM practices for high efficiency.

Skills

IT service delivery

IT leadership

Digital Employee Experience

Change management

AI / automation awareness

Vendor management

Budget management

HIPAA compliance

Education

Bachelor’s degree in Information Technology/Computer Science/Business Administration

Tools

ManageEngine

ServiceNow

Job description

Cardinal Health is seeking a senior IT Service Delivery and Field Services leader to oversee end-user computing, remote hands services, and Tier 1-3 support across multi-site healthcare environments.

The role partners with clinical and business leaders to drive adoption of new IT services and automated workflows while advancing ITIL maturity. Occasional travel and 24x7 escalation support are required.