AI-Driven IT Service Delivery Lead – Healthcare

Cardinal Health; United States; On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off plan

HSA

Job summary

Navista, a Cardinal Health company, is seeking a Manager of IT Service Delivery and Field Services to oversee end-user computing, remote hands services, and multi-site IT support operations. The role focuses on elevating the Digital Employee Experience (DEX) and aligning IT support with clinical environments.

You will manage Tier 1–3 teams, drive ITIL 4 maturity, and partner with clinical leaders to drive change management, self-service tools, and automated workflows across the organization.

Qualifications

• 8-12 years of experience leading IT support operations in healthcare settings.
• Proven track record of leading IT service desk transformations with AI, automation, and self-service strategies.
• Strong emphasis on clinical support delivery across multi-site healthcare practices or hospital settings.

Responsibilities

• Lead and manage IT support delivery operations and field services.
• Mentor and develop Tier 1–3 IT support teams for prompt issue resolution.
• Partner with clinical and business leaders to drive adoption of new IT services and automated workflows.
• Spearhead AI-driven support solutions and zero-touch automation.
• Advance ITIL maturity to improved service levels.
• Define and monitor SLAs, KPIs, and OKRs for continuous improvement.

Skills

ITIL knowledge

Education

Bachelor's degree in IT / CS / Business Admin

Tools

ManageEngine

ServiceNow

Job description

Navista, a Cardinal Health company, is seeking a Manager of IT Service Delivery and Field Services to oversee end-user computing, remote hands services, and multi-site IT support operations. The role focuses on elevating the Digital Employee Experience (DEX) and aligning IT support with clinical environments.

You will manage Tier 1–3 teams, drive ITIL 4 maturity, and partner with clinical leaders to drive change management, self-service tools, and automated workflows across the organization.