Remote IT Service Delivery Manager

Harris Computer; Arizona; Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote work

Job summary

Altera Digital Health is seeking an Associate Manager IT Service Delivery to lead day-to-day IT service operations for a hospital client, ensuring high-quality support across service desk and desktop environments. This remote role covers North Carolina, Delaware, Colorado, Illinois, and Arizona, with standard Monday–Friday hours and strong focus on SLA/OLA adherence.

You will recruit, onboard and develop a high-performance team, align delivery with revenue and margin goals, and drive process

Qualifications

• 5+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred).
• 2 years experience in information technology management (Preferred).
• 0-2 years relevant leadership experience (Preferred).

Responsibilities

• Lead day-to-day IT service delivery operations for hospital client across service desk and desktop support.
• Ensure SLA/OLA commitments and 24/7 support processes are met.
• Develop and mentor high-performance teams and manage resources effectively.
• Drive process improvements and automation within the service delivery model.

Skills

ITSM

ServiceNow

Remedy

Citrix

Active Directory

Leadership

Team management

Education

Bachelor's Degree (Preferred)

Tools

Citrix

Active Directory

Desktop Support Tools

Job description

Altera Digital Health is seeking an Associate Manager IT Service Delivery to lead day-to-day IT service operations for a hospital client, ensuring high-quality support across service desk and desktop environments. This remote role covers North Carolina, Delaware, Colorado, Illinois, and Arizona, with standard Monday–Friday hours and strong focus on SLA/OLA adherence.

You will recruit, onboard and develop a high-performance team, align delivery with revenue and margin goals, and drive process