IT Service Delivery Manager — AI-Driven, Remote & Multi-Site

Cardinal Health; City of Albany (NY); A distancia; USD 105.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage & benefits

Paid time off

HSA & 401k

Wages access before pay day

FSAs

Disability & Life insurance

Work-Life resources

Parental leave

Descripción de la vacante

Cardinal Health seeks a Manager, IT Service Delivery and Field Services to oversee IT support and field services across multi-site healthcare practices. You will lead Tier 1-3 teams, drive AI-driven support, and advance ITIL maturity while ensuring HIPAA-compliant clinical operations.

Reporting to the Director of IT Operations, you will manage budgets for EUC, ITSM/ITAM platforms, and vendor contracts, with up to 20% travel. This is a remote nationwide role within the US.

Formación

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Proven IT service desk transformation experience with AI, automation, and self-service strategies.
• Strong emphasis on clinical support delivery across multi-site healthcare practices.

Responsabilidades

• Lead IT support delivery operations and field services with focus on end-user computing and remote hands.
• Mentor Tier 1-3 IT support teams to ensure prompt resolution of issues.
• Partner with clinical/business leaders to drive adoption of new IT services and automated workflows.
• Develop AI-driven support solutions and zero-touch automation.
• Advance ITIL maturity to Level 4 and monitor SLAs, KPIs, and OKRs.

Conocimientos

Leadership

AI/Automation

ITIL

ITSM Experience

Healthcare IT

Security & HIPAA

Educación

Bachelor's degree in IT/CS/Business

ITIL Certification (MP or Expert)

HDI-SCM / Lean Six Sigma / CPHIMS

Herramientas

ManageEngine

ServiceNow

Descripción del empleo

Cardinal Health seeks a Manager, IT Service Delivery and Field Services to oversee IT support and field services across multi-site healthcare practices. You will lead Tier 1-3 teams, drive AI-driven support, and advance ITIL maturity while ensuring HIPAA-compliant clinical operations.

Reporting to the Director of IT Operations, you will manage budgets for EUC, ITSM/ITAM platforms, and vendor contracts, with up to 20% travel. This is a remote nationwide role within the US.