Remote IT Operations Specialist — Automation & Security

Alpaca; Austin (TX); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Stock Options

Health Benefits

Home-Office Setup: $500

Monthly Stipend: $150

Job summary

Alpaca is seeking an experienced IT Operations Specialist to support a 100% distributed, remote team and safeguard our security posture. You will report to the IT Operations Manager and own end-to-end IT tasks, from onboarding/offboarding to patching and automations.

The role requires 6+ years in IT operations, strong cross-OS expertise, MDM experience, and hands-on cloud/IaC involvement. Based in Eastern Time, you will participate in weekend on-call and collaborate with HR and Security to keep

Qualifications

• 6+ years in IT operations / systems engineering with hands-on ownership of systems
• Proficient across macOS, Windows, and Linux environments
• Experience with at least two MDM solutions (e.g., Jamf, Kandji, Intune)
• Experience with patch management: testing, validation, rollout
• Knowledge of Zero Trust security and networking fundamentals
• Scripting and API work; familiarity with automation tools (e.g., n8n)
• Cloud experience (GCP and/or AWS) and IaC (Terraform)
• Strong communication, collaboration, and fast-paced problem solving
• Based for Eastern Time; available for weekend on-call rotation
• Fluent English (written and verbal) and team-oriented mindset
• Ownership mentality and proactive contributor to IT team and partners

Responsibilities

• Own IT support end-to-end and turn recurring issues into durable fixes
• Diagnose and resolve cross-platform problems across macOS, Windows, and Linux
• Collaborate with HR and Security on onboarding/offboarding and access provisioning
• Administer MDM platforms and improve enrollment, compliance workflows
• Manage patch testing, validation, and rollout across devices
• Deploy and secure endpoints and SaaS access in a Zero Trust framework
• Build automations and scripts for provisioning, access, inventory, and ops workflows
• Manage device setup, software deployment, hardware shipping/receiving, IT asset inventory
• Support change management and cloud/IaC IT changes with teams
• Train staff on IT topics and contribute to system/docs/process improvements
• Participate in weekend on-call and after-hours response as needed
• Perform other IT-related duties as required

Skills

IT operations

Cross-OS support

MDM platforms

Patch management

Zero Trust

Scripting & APIs

GCP/AWS

IaC (Terraform)

English fluency

On-call readiness

Education

Bachelor's degree in IT/CS

Tools

Google Workspace

1Password

EDR

SSO

Job description

Alpaca is seeking an experienced IT Operations Specialist to support a 100% distributed, remote team and safeguard our security posture. You will report to the IT Operations Manager and own end-to-end IT tasks, from onboarding/offboarding to patching and automations.

The role requires 6+ years in IT operations, strong cross-OS expertise, MDM experience, and hands-on cloud/IaC involvement. Based in Eastern Time, you will participate in weekend on-call and collaborate with HR and Security to keep