IT Operations Specialist

Alpaca; New York (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Home-office stipend

Brex card monthly stipend

Job summary

Alpaca is seeking an experienced IT Operations Specialist to support a 100% distributed team and secure our organization. You will own end-to-end IT support, manage MDM platforms, patching, zero-trust deployment, and automation, while collaborating with HR, Security, and cloud teams.

This role reports to the IT Operations Manager and requires ET coverage. Ideal candidates have 6+ years in IT operations, strong cross-platform skills, and hands-on with Terraform, GCP/AWS, and scripting.

Qualifications

• 6+ years in IT operations / systems engineering.
• Proven solutions builder; ships durable fixes and automations.
• Experience with patch management and device lifecycle.
• Strong cross-platform (macOS, Windows, Linux) skills.
• Cloud/IaC familiarity (GCP/AWS, Terraform).

Responsibilities

• Own IT support end-to-end for distributed staff and automate recurring issues.
• Diagnose and resolve cross-platform problems across macOS, Windows, Linux.
• Manage MDM platforms (Jamf, Kandji, Intune) and BYOD workflows.
• Administer patch management and secure endpoints in Zero Trust.
• Build automations with scripting and APIs (n8n).
• Support onboarding/offboarding with HR and Security.
• Train staff and contribute to docs and process improvements.

Skills

IT operations

Systems engineering

Automation & scripting

Ownership mentality

Remote collaboration

Communication

English fluency

Education

Bachelor’s degree in IT / CS

Tools

Jamf

Intune

Kandji

Google Workspace

1Password

Terraform

GCP

AWS

n8n

Job description

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructurefor stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager.

Things You Get To Do:

• Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
• Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
• Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
• Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows
• Own patch management: test, validate, and roll out updates safely across the fleet
• Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without blocking the business
• Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows
• Manage device setup, software deployment, hardware shipping/receiving, and the firm’s IT asset inventory
• Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed
• Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes
• Participate in weekend on-call (round-robin) and after-hours response as needed
• Other related duties as required

Who You Are (Must-Haves):

• Excited about Alpaca’s mission and what we’re building
• 6+ years in IT operations / systems engineering—you’ve owned, hardened, and improved systems, not just answered tickets
• Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own
• Strong across macOS, Windows, and Linux, including device lifecycle
• Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable enterprise MDM
• Proven patch management experience—including testing, validation, and controlled rollout—not just pushing updates
• Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows
• Understands Zero Trust environments with good networking concepts to harden access and endpoints without constraining the business
• Builds and improves automations (scripting, APIs, workflow tools such as n8n); working fluency in at least two programming/scripting languages
• Hands-on with cloud (GCP and/or AWS) and IaC (e.g. Terraform)—comfortable in IaC-first environments
• Self-starter and fast responder in a fast-paced environment; clear communicator and team player across the IT team and other teams (business partners)
• Based for Eastern Time coverage; available for weekend on-call (round-robin rotation across the team)
• Fluent English (written and verbal); strong analytical and collaborative skills
• ATeam player with ownership mentality

Who You Might Be (Nice-to-Haves):

• Bachelor’s degree in IT, Computer Science, or related field
• IT, security, or cloud certifications
• Prior ownership of IT automation platforms, workflow tooling, or internal ops repos
• Experience designing scalable onboarding / access / offboarding automation
• Background in fintech or other regulated industries; familiarity with financial and privacy controls
• Business acumen to balance stakeholder urgency, security risk, feasibility, and budget

How We Take Care of You:

• Competitive Salary & Stock Options
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.