Remote IT Operations Engineer – Zero-Trust & Automation

Alpaca; New York (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Home-office stipend

Brex card monthly stipend

Job summary

Alpaca is seeking an experienced IT Operations Specialist to support a 100% distributed team and secure our organization. You will own end-to-end IT support, manage MDM platforms, patching, zero-trust deployment, and automation, while collaborating with HR, Security, and cloud teams.

This role reports to the IT Operations Manager and requires ET coverage. Ideal candidates have 6+ years in IT operations, strong cross-platform skills, and hands-on with Terraform, GCP/AWS, and scripting.

Qualifications

• 6+ years in IT operations / systems engineering.
• Proven solutions builder; ships durable fixes and automations.
• Experience with patch management and device lifecycle.
• Strong cross-platform (macOS, Windows, Linux) skills.
• Cloud/IaC familiarity (GCP/AWS, Terraform).

Responsibilities

• Own IT support end-to-end for distributed staff and automate recurring issues.
• Diagnose and resolve cross-platform problems across macOS, Windows, Linux.
• Manage MDM platforms (Jamf, Kandji, Intune) and BYOD workflows.
• Administer patch management and secure endpoints in Zero Trust.
• Build automations with scripting and APIs (n8n).
• Support onboarding/offboarding with HR and Security.
• Train staff and contribute to docs and process improvements.

Skills

IT operations

Systems engineering

Automation & scripting

Ownership mentality

Remote collaboration

Communication

English fluency

Education

Bachelor’s degree in IT / CS

Tools

Jamf

Intune

Kandji

Google Workspace

1Password

Terraform

GCP

AWS

n8n

Job description

Alpaca is seeking an experienced IT Operations Specialist to support a 100% distributed team and secure our organization. You will own end-to-end IT support, manage MDM platforms, patching, zero-trust deployment, and automation, while collaborating with HR, Security, and cloud teams.

This role reports to the IT Operations Manager and requires ET coverage. Ideal candidates have 6+ years in IT operations, strong cross-platform skills, and hands-on with Terraform, GCP/AWS, and scripting.