Remote IT Operations Engineer - Zero-Trust & Automation

Social Leverage LLC; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first environment

Job summary

Alpaca is a US-headquartered, global leader in broker infrastructure and open-source APIs. We are seeking an experienced IT Operations Specialist to support distributed staff, ensure security, and drive automation. The role reports to the IT Operations Manager and is fully remote across time zones.

The IT team is 100% distributed. You will own end-to-end IT support, patch management, and device lifecycle while partnering with Security and HR on onboarding, access, and IaC initiatives.

Qualifications

• 6+ years in IT operations or systems engineering with hands-on ownership of systems.
• Strong cross-platform expertise across macOS, Windows, Linux.
• Experience with MDM solutions: Jamf, Kandji or Intune.
• Proven patch management and controlled rollout experience.
• Knowledge of Zero Trust architectures and networking basics.

Responsibilities

• Own IT support end-to-end and implement durable fixes and automations.
• Diagnose and resolve cross-platform issues across macOS, Windows, and Linux.
• Partner with HR and Security on onboarding/offboarding and access controls.
• Administer MDM platforms to harden posture and improve compliance.
• Manage patching, deployments, and IT asset inventory.
• Develop automations and tooling with scripting and APIs.

Skills

IT operations

Multi-OS experience

MDM experience

Patch management

Zero Trust

Scripting

Cloud IaC

English fluency

Tools

Jamf

Intune

Kandji

Job description

Alpaca is a US-headquartered, global leader in broker infrastructure and open-source APIs. We are seeking an experienced IT Operations Specialist to support distributed staff, ensure security, and drive automation. The role reports to the IT Operations Manager and is fully remote across time zones.

The IT team is 100% distributed. You will own end-to-end IT support, patch management, and device lifecycle while partnering with Security and HR on onboarding, access, and IaC initiatives.