Remote IT Operations Engineer – FinTech, Zero-Trust & Automation

Alpaca; Las Vegas (NV); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Stock options

Health benefits

Home-office setup

Monthly stipend

Job summary

Alpaca is seeking an experienced IT Operations Specialist to support a distributed, remote global team. You will own end-to-end IT support, harden endpoints, manage MDM, and drive automation across macOS, Windows, and Linux.

You will collaborate with HR and Security on onboarding/offboarding and maintain Zero Trust security across cloud and on-premises environments. The role requires 6+ years in IT operations, strong scripting and automation skills, and hands-on experience with cloud platforms

Qualifications

• 6+ years in IT operations/systems engineering with proven ownership of platforms.
• Experience across macOS, Windows, and Linux device lifecycles.
• Hands-on with at least two MDM solutions (Jamf, Kandji, Intune or equivalent).
• Proven patch management experience and controlled rollouts.
• Experience with Google Workspace, enterprise SaaS admin, EDR, and SSO workflows.
• Understanding Zero Trust and networking concepts.
• Two programming/scripting languages and automation tooling.
• Cloud (GCP and/or AWS) and IaC (Terraform) experience.

Responsibilities

• Own IT support end-to-end and build durable fixes and automations.
• Diagnose and resolve cross-platform issues across macOS, Windows, and Linux.
• Collaborate with HR and Security on onboarding/offboarding workflows and device lifecycle.
• Administer MDM platforms and Harden posture; improve enrollment and compliance.
• Manage patch testing, validation, and rollout across fleet.
• Deploy and secure endpoints and SaaS access in a Zero Trust model.
• Develop automations and provisioning/scripts using tools like n8n.
• Handle device setup, software deployment, and IT asset inventory.
• Support change management and cloud/IaC IT changes; assist procurement.
• Train staff and participate in weekend on-call rotations.
• Contribute to system docs and continuous improvement.

Skills

IT operations

Systems engineering

Automation

Cross-platform support

MDM management

Scripting

IaC

Cloud platforms

English fluency

Strong communicator

Education

Bachelor’s degree in IT / Computer Science

Tools

Jamf

Intune

Kandji

GCP

AWS

Terraform

n8n

Google Workspace

1Password

EDR

SSO

Job description

Alpaca is seeking an experienced IT Operations Specialist to support a distributed, remote global team. You will own end-to-end IT support, harden endpoints, manage MDM, and drive automation across macOS, Windows, and Linux.

You will collaborate with HR and Security on onboarding/offboarding and maintain Zero Trust security across cloud and on-premises environments. The role requires 6+ years in IT operations, strong scripting and automation skills, and hands-on experience with cloud platforms