Remote IT Manager – Utilities & CIS Portfolio Lead

Centric Consulting; Boston (MA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote and Hybrid Work

Time Off When You Need It

Benefits That Flex

Professional Development

Job summary

Centric Consulting is seeking an IT Manager to lead a portfolio of Customer Information Systems and Meter-to-Cash applications. Remote role with cross-functional collaboration across business and technology teams, MSPs, and partners to ensure stability, performance, and compliance.

You will drive enhancements, manage budgets, and oversee offshore support, while balancing day-to-day operations with strategic initiatives. A strong ITIL background and utility CIS experience are highly valued.

Qualifications

• Senior technology leader with enterprise app experience.
• Experience with utility CIS platforms (SAP IS-U, Oracle CC&B) preferred.
• Budgeting, vendor spend, and regulatory compliance experience.

Responsibilities

• Provide strategic and operational leadership for CIS and Meter-to-Cash apps.
• Oversee support teams, MSPs, and partners to ensure service quality.
• Ensure continuity, security, and regulatory compliance of applications.
• Drive continuous improvement across performance, processes, and efficiency.
• Collaborate with stakeholders to prioritize needs and deliver enhancements.
• Establish robust incident management, monitoring, and problem resolution.
• Balance daily operations with long-term platform upgrades.

Skills

IT Leadership

Stakeholder Management

Agile Delivery

ITIL Service Management

Vendor Management

Regulatory & Compliance

Education

Bachelor's in CS/Engineering

Master's preferred

Tools

CIS platform experience (e.g., SAP IS-U, Oracle CC&B)

Meter-to-Cash systems

CRM/Billing platforms

Job description

Centric Consulting is seeking an IT Manager to lead a portfolio of Customer Information Systems and Meter-to-Cash applications. Remote role with cross-functional collaboration across business and technology teams, MSPs, and partners to ensure stability, performance, and compliance.

You will drive enhancements, manage budgets, and oversee offshore support, while balancing day-to-day operations with strategic initiatives. A strong ITIL background and utility CIS experience are highly valued.