Remote IT Key Account Manager — Client Success & Solutions

Intellinexus; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Intellinexus is seeking a Technical Key Account Manager to strengthen relationships with existing clients and serve as the main liaison between clients and the technical team. You will ensure excellent service, understand IT environments, and identify opportunities to enhance clients' technology stacks.

The role emphasizes client-focus, organization, and clear communication with both business and technical stakeholders, with remote work as part of the arrangement.

Qualifications

• Must be client-focused with strong organizational skills.
• Able to understand IT terminology and communicate with both clients and technical teams.
• Experience in managing IT services or tech-enabled accounts is preferred.

Responsibilities

• Manage a portfolio of existing clients and foster long-term relationships.
• Be the primary contact for assigned clients and coordinate with technical teams.
• Translate client IT needs into actionable requests and ensure timely resolution.
• Monitor tickets, projects, and client requirements; conduct regular account reviews.
• Identify recurring problems and growth opportunities for additional IT solutions.

Skills

Client relationship mgmt

Account management

Technical communication

IT service knowledge

Job description

Intellinexus is seeking a Technical Key Account Manager to strengthen relationships with existing clients and serve as the main liaison between clients and the technical team. You will ensure excellent service, understand IT environments, and identify opportunities to enhance clients' technology stacks.

The role emphasizes client-focus, organization, and clear communication with both business and technical stakeholders, with remote work as part of the arrangement.