Technical Key Account Manager

Intellinexus; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Intellinexus is seeking a Technical Key Account Manager to strengthen relationships with existing clients and serve as the main liaison between clients and the technical team. You will ensure excellent service, understand IT environments, and identify opportunities to enhance clients' technology stacks.

The role emphasizes client-focus, organization, and clear communication with both business and technical stakeholders, with remote work as part of the arrangement.

Qualifications

• Must be client-focused with strong organizational skills.
• Able to understand IT terminology and communicate with both clients and technical teams.
• Experience in managing IT services or tech-enabled accounts is preferred.

Responsibilities

• Manage a portfolio of existing clients and foster long-term relationships.
• Be the primary contact for assigned clients and coordinate with technical teams.
• Translate client IT needs into actionable requests and ensure timely resolution.
• Monitor tickets, projects, and client requirements; conduct regular account reviews.
• Identify recurring problems and growth opportunities for additional IT solutions.

Skills

Client relationship mgmt

Account management

Technical communication

IT service knowledge

Job description

Introduction

Technical Key Account Manager – Remote

Hours

(3:00 PM – 11:00 PM) SA Time

(4:00 PM - 12 AM) SA Time

About the Role

We are looking for a Technical Key Account Manager to manage and strengthen relationships with existing clients.

This person will act as the main relationship point between the client and the technical team, making sure clients receive excellent service, their IT needs are understood, issues are followed through, and opportunities to improve their technology environment are identified.

The ideal candidate is client-focused, highly organised and comfortable working with technical IT services. You do not necessarily need to be an IT engineer, but you must understand IT terminology and be able to confidently communicate with both clients and technical teams.

Key Responsibilities

• Manage a portfolio of existing business and maintain strong, long-term client relationships.
• Act as the primary point of contact for assigned clients.
• Understand each client's business, IT environment, challenges and priorities.
• Coordinate with technical teams to ensure client issues and requests are followed through to resolution.
• Monitor open tickets, projects and outstanding client requirements.
• Communicate technical information to clients in a clear, non-technical way.
• Conduct regular client check-ins and account reviews.
• Identify recurring IT problems and elevate them appropriately.
• Proactively identify opportunities where additional IT solutions could benefit the client.
• Work with internal teams on solutions involving:
• Assist with onboarding new clients and ensuring a smooth transition into ongoing managed services.
• Maintain accurate client records, notes and account information.
• Ensure client expectations are clearly communicated to the technical team.
• Follow up with clients after issues have been resolved to ensure satisfaction.
• Help maintain strong client retention and identify opportunities for account growth.